Core Competencies
Builds strong customer relationships and delivers customer-centric solutions
What is Customer Focus?
This is the number of MAPS conversations you'll have every year instead of four.
What is three?
NSC has ____ corporate values. Our values are the framework around which we operate. And you can trust this answer because one of our values is to be ____.
What are five and trustful?
The National Student Clearinghouse has _____ Ways of Working. Our "WOWs" are how we make sure we incorporate our values and strategic drivers into our daily work.
What is four?
NSC has ____ Strategic Drivers that support our values and mission.
What is four?
Seeks the most effective and efficient processes to get things done with a focus on continuous improvement
What is Optimizes Work Processes?
During these months, the MAPS conversation topic is NSC values. This conversation ensures understanding of the NSC Corporate Values and how individuals, teams and the company are exhibiting these values.
What are November, December, January and February? (Or November through February)
Be ______ and ______ is both a value and a core competency.
This Core Competency means showing courage by stepping up to address difficult issues, and saying what needs to be said. A person who demonstrates this VALUE and COMPETENCY instills trust by gaining confidence and through honesty, integrity and authenticity. This person also exhibits self-development by seeking ways to grow and be challenged using both formal and informal development channels.
What is Open and Authentic?
This Way of Working (WOW) is similar to one of our Core Competencies of building partnerships and working with others to meet shared objectives.
You see ... it all works together to make us better!
What is Collaboration?
_______ __ _______ Culture. This driver means we seek knowledge, skill and ability to ensure we attract the right people with the right skills. We encourage employee development to ensure we have the right talent to grow our business.
What is Build an Inclusive Culture?
Builds partnerships and works collaboratively with others to meet shared objectives
What is Collaborates?
This is the topic covered during July through October MAPS conversations. This discussion ensures understanding of, and alignment on, objectives and growth/development opportunities for new performance (fiscal) year.
What is Objectives and Development?
This corporate value ensures we are continually driven to innovate.
What is Intellectually Curious?
Someone who has mastered the Core Competency of Customer Focus has probably also nailed this Way of Working!
What is Service Excellence?
This Strategic Driver aligns with our Core Competency of Customer Focus.
What is Delight Our Customers?
Develops and delivers communications that provide a clear understanding of the unique needs of audiences
What is Communicates Effectively?
These are the three focus questions during the MAPS conversation about Performance and Competencies from March through June.
In which Ways of Working, Values and/or Competencies have you exhibited proficiency?
Where do you think there is room for improvement?
How have you worked to increase your potential?
Our _______ is to serve the education and workforce communities and all learners with access to trusted data, related services, and insights. It is the foundation of our value of being _____ driven.
Hint: The same word works in both blanks.
What is Mission?
If you're someone who appreciates our Corporate Value of being Intellectually Curious, then you probably fully embrace this Way of Working.
What is Innovation?
Promote _______ _________ - this is the Strategic Driver to tell the NSC story through our actions and by embodying our values.
What is Brand Awareness?
Shows courage by stepping up to address difficult issues, saying what needs to be said. Instills trust by gaining confidence and trust through honesty, integrity and authenticity. Exhibits self-development by seeking ways to grow and be challenged using both formal and informal development channels.
What is Be Open and Authentic?
This discussion only happens if someone is new in a role. It is meant to check in on performance and demonstration of competencies in a new role.
What is the 90-Day Conversation?
Our corporate value of being ________ and ________ makes NSC a great place to work.
What are Caring and Respectful?
Many people learned the importance of this Way of Working while participating on sports teams and in other group activities growing up.
What is Teamwork?
Drive ______ and ________ - this Strategic Driver means we grow our business by strategically investing, and driving our existing services.
What are Mission and Margin?