Plan
I just started with UHC I see you have some additional Dental benefits that I can purchase for an additonal fee. Can you tell me more and help me add it on?
Manage a Rider
Member would like to grant her daughter access to her plan information. Since she has difficulty managing her own account. Which intent would we open
Manage Auxiliary person
Hello I didn't get my montly statement because I'm traveling. I'm not sure if I made my payment for last month. Can you check how much I owe you right now please?
General billing question
So I have my formulary book here and I see Vicodin is consider a tier 2 can you tell me what my copay will be for this medication
Review Rx Benefits
I recently submitted 3 application by accident and I've totally confused myself. Can you tell me what is name of the plan on my last application submitted. Because I want to make sure it is to AARP Medicare Plans 1.
Review application Status
Member is schedule for outpatient procedure and would like to know her copay for the service.
Review medical Benefits
Intent where provider information can be found
Search and Assign Provider
I recently recieved a bill from UHC stating I owe you 500.00 and if the payment is not made by 3/31/2023 they will terminate my plan. I can not afford to pay this all right now nor can I afford to lose my plan. Can we do a payment plan or something. I take very expensive medications.
Establish Repayment Plan
Can you tell me how much I paid for my Oxymorphone 5mg for the month of February?
Claim History
I no longer want to be part of the this plan. How can I disenroll from this plan.
I'm at the pharmacy right now they are charging me $1.46 for a generic medication. I recently received a letter stating I will not have to pay a copay since my income level change.
Update Member LIS
Mrs.Member is requesting an email regarding the conversation we just had. How will I do this?
Send secure email
Hi I'm calling to make my monthly payment can you help me out with this?
Manage payment
Explanation of Benefits
I was told my plan was set to start on 3/01/2023 but today is 3/12/2023 and I've not received anything can you help me with this?
I just paid out of pocket for my dental procedure because the dentist office could not verify my benefits. Is there a way I can submit this bill to the plan and possibly get a refund. Which intent would you use
Educate DMR
Member let us know his medication cost more than he can afford and does not qualify for Low income Subsidy what other options can we offer.
Social Determinants of Health
I recently signed up for UHC and I received a letter asking me if I had previous drug coverage. Can you help me fill out this form?
Manage LEP
Hello my doctor just prescribed Oxymorphone 5mg and I would like to know if this is covered by my plan
Formulary Look up
My plan is set to start on 4/1/2023 but I have change my mind and decide to stay with my current plan. Can you help me cancel this plan?
Update Application
My doctor office just called me because they submitted a claim to UHC. They were advised it was denied due to having other insurance. I do not have any other insurance how can we get this updated ? Which intent would I bring up.
Updated Member COB
Mr. Member is upset due to how he was treated at the doctors office.
CAG intent-
complaints
Appeals
greviances
So I've recieved a check for UHC for 200.00 but I do not have a clue why they have sent this check. Can you help me out? Which intent would we open
Check recieved by member
Coverage Stages
My plan was recently terminated because I lost my part A and B. I recieved a letter asking me to call Medicare. I've spoke to them and they have updated my information to show active. I was advise to call you all and asked to have my plan reinstated.
Reinstate a member