Contact Center
Your new role
What is a Call Center Representative
The root system of our mission and values
What is the Catholic faith?
Main form of communication
What is Teams for internal & Genesys for external?
Geography! American road that runs from Chicago to Los Angeles
What is Route 66
Contact Center Operating Hours
What is 7:00 am - 6:00 pm?
The first year Mother Joseph and the Sisters built the first Providence Hospital
What is 1856?
Quiet workspace, free of distractions or others overhearing communications
What is a HIPAA compliant space?
Animals! What is stored in a camels hump
What is fat
The clinics in the first wave
What is Sunset IM and FM, Orenco, Reeds, and West Hills
States Providence is located in
What is Alaska, California, Montana, Oregon and Washington
Virtual Meeting Etiquette
Peanuts fans! Character that always plays the piano?
Who is Schroeder
The end number of clinics that will be apart of the Contact Center.
What is all PMG clinics, bonus 100 points for exact- 39
Where the Sisters of St. Joseph landed
What is Eureka, California?
Where to find resources around Virtual work
What is the OneNote or Caregiver Service Portal?
Culinary! Scale used to measure the spiciness of peppers?
What is Scoville Scale
Part of how Quality metrics will be monitored
Other monitoring will be text surveys to patients
Name 4 of the 5 large health systems that make up PSJH currently
What is Swedish Health, Providence, St. Joseph Health, Kadlec, and Pacific Medical
Oh No! Power Outage! Please list timeline & appropriate steps
Notify your Supervisor right away
If outage lasts longer than 15 minutes, clock out. Continue to attempt to get an update for ETA of being back up.
If longer than 1 hour, will need to go to the closest clinic or office space and finish out remainder of shift working from there.
Music! Musician that is godmother to Elton Johns sons
Who is Lady Gaga