Role of a DM
What is the role of a Delivery Manager on a client engagement?
At the highest level, the DM’s mission is to ensure a successful engagement outcome, deliver what was agreed to in the SOW, establish and execute work plans, orchestrate the delivery team, and manage risks and issues that surface on projects.
Why is Consulting important?
Engaging with our clients with a consultant mindset positively impacts the client’s experience (and their willingness to pay a premium)
When was The 66degrees Way rolled out?
Q2 2023
Who on the Delivery team owns their T-shirt company?
Jill
What is the purpose of a Daily Standup?
The daily standup is a 15-minute time-boxed event that occurs at the same time every day. The purpose of the standup is to allow the delivery team to synchronize activities and create a plan for the next 24 hours. The team uses the daily standup to inspace progress toward the sprint goal and to inspect how progress is trending toward completing the work in the sprint backlog. The standup optimizes the probability that the team will meet the sprint goal.
What are two Hard Skills a DM must have?
Internalizing and stewarding project outcomes. Keeping the 66degrees team focused on these outcomes, motivated and productive
Project planning and project plan/schedule/work breakdown development
Managing project scope and addressing changes in scope (especially when subtle “scope creep” occurs)
Project budget and financial management
Risk & Issue management
Project resource forecasting and resource management
Deliverables tracking
Status reporting and other stakeholder communications
Scrum Master during sprint cadence
Jira configuration, management and reporting
Meeting planning and facilitation
1. Knowing your Customer
2. Building Trust
3. Bringing Clarity to Ambiguity
4. Problem-Solving
What is the 66Way?
Delivery standards, processes, enablement, and portfolio governance – for consistent execution, improved client experience, and delivery excellence at scale.
How many Delivery Managers live in Texas?
3 (Irene, Eric and Shan)
Who facilitates a Sprint Planning session with the client?
Sprint planning is facilitated by the Delivery Manager (DM) but is a collaborative effort
What is the first key meeting a Delivery Manager must schedule after their are assigned to a project in Financialforce?
Schedule a sales to delivery call (once all your resources are assigned)
- Effective Communication
- Do what you'll say you'll do
- Setting Expectations
What are the four 66Way components?
Roles, Methodology, Enablement and Governance
Which Delivery Manager has been with 66degrees the longest?
Harsh - 12 years
What is the cadence of a Backlog Refinement meeting in a two week sprint?
Backlog Refinement is performed in order to ensure that the engagement backlog is representative of the engagement in its current state and is complete and ready for the Sprint Planning ceremony, and overall engagement projections. Backlog Refinement is an ongoing process throughout the life of the engagement. In a two week sprint, Backlog Refinement should be conducted each week.
What is the goal variance percentage for forecasting project planner?
+-4%
How does a Delivery Manager use their expertise to bring clarity to ambiguity for their customers?
Ask clarifying questions. Try not to assume. If assumptions are necessary, make sure to state and verify them.
To help bring clarity, often it is helpful to think and communicate in terms of Options – each with pros, cons and considerations – and Recommendations
Draw from your past experience. Consider “storytelling” as a technique to bring clarity.
Visuals and demos often create clarity compared to explanations and abstraction
What is a tollgate?
A toll gate is a checkpoint in a project where progress is reviewed to decide the completion stage of the activities and their objective achievements. This checkpoint serves to determine if the project can proceed to the next tollgate also referred as a “go/no go” decision point.
Who on the delivery team is an active MLS season ticket holder?
Ben
How many Sprint Ceremonies are in a one week sprint?
- 5 (Daily Standup, Sprint Planning, Sprint Retrospective, Backlog Refinement, Sprint Review/Demo)
Change Order via Tollgate
How does a Delivery Manager differentiate between a Risk and Issue?
A risk is an uncertain event or condition that, if it occurs, could impact the project’s objectives
An issue is an problem that has already occurred and needs to be addressed. Similar to risks, issues can occur at any stage of the project, and can threaten the successful completion of the project goals.
When does the 66way methodology not apply?
When we’re providing advisory services or capacity without defined scope to the customer:
Health Checks & Assessments
Workshop-only Projects
Sprint-to-Sprint
Staff Augmentation
(Or when we’re required to use the customer’s methodology)
Who on the Delivery team has been a part of Improv for the past 16 years?
Jose
What is the Scrum Framework?
Scrum is a management framework that teams use to self-organize and work towards a common goal. It describes a set of meetings, tools, and roles for efficient project delivery. Much like a sports team practicing for a big match, Scrum practices allow teams to self-manage, learn from experience, and adapt to change.