What is donor flow?

Donor Floor Timelines

100

How long should it take a new donor to complete the donor process?

130 min

200

What is the expected goal for a return donor to complete the donation process?

80 min

Donor Floor Layout

100

What door does the donor exit through after their donation?

Donor Floor Exit Door

200

Return donors report to _____ when they first arrive. 

Front Desk- All donors have to check in at the front desk with Day Smart.

Bottlenecks

100

What tool can you use to prevent bottlenecks?

Schedule Tool 

200

What report in Jasper can help you determine your breaks and lunch schedule?

Arrival Patterns 

KPI

100

What is another term in KPIs you may hear used for processing times?

Throughput

200

What report in Jasper do you run to help you fill out your scheduling tool to determine breaks and lunches? 

Monthly Ops- Processing Times

Customer Service

100

The saying is the customer is always...

Right

200

_ is one of the top reasons donors will not come back to donate.

Processing times