Shoplifting
When are devices counted?
What is Monday through Sunday daily
What is CPNI?
What is Customer proprietary network information
Defined as: "I enthusiastically put my heart and mind into my job."
What is Passion
All inventory shipments must be received within this time.
What is 3 hours
What do safes have on the front of the door?
What is a time delay sticker
Skims are required when?
What is more than $200 in the till.
Define gaming?
What is when employee doesn't explain to customer what said program is.
Defined as: "I accept change with a positive attitude."
What is Embracing Change
An incident report must be completed within this time.
What is 24 hours
The right side of safe is for this.
What is selling inventory
You use this when researching cash variances.
What is Cash Audit Trail
Defined as when Cricket reverses commission payment to the employee and Mobilelink.
What is commission chargebacks
Defined as: "I eagerly help others and solve problems."
What is Teamwork
Aims to reduce theft, fraud and unintentional errors that cost the company money.
What is loss prevention
The left side of safe is for this.
What is surplus inventory
When using a counterfeit pen; what color does the money turn if real?
What is Light or yellow mark
This may visit your store and impersonate a customer.
What is a fraudster
Defined as: "If it is to be, it's up to me!"
What is Accountability
Are required to be sold to the customer in RQ/aktivate before being retrieved from the back room/safe.
What is high-end devices
Nobody in the store or field management is authorized to have this.
What is a code that bypasses the time delay.
Hotline and email you use if you ever believe your integrity is being challenged.
What is 1(888) 402-Tips (8477) and integritymatters@mobilelinkusa.com
To ensure a safe and secure store environment, it is important to follow this.
What is policies and guidelines
Defined as: "I do the right thing even when no one is watching."
What is Honesty & Integrity
When retrieving the sold phone from the safe, ensure that the _ and _ match the _ and _ on the sales receipt.
What is device, IMEI
The right side should be _ minutes time delay and the left side _ minute time delay.
What is 5,15