In the office
This is the process to complete a new key pick-up.
(1) confirm a resident picking up a new key resides in the room (sign-out sheet, housing portal, email from us/Housing)
(2) locate the form and envelope in the top left drawer of the OC/OA desk
(3) confirm resident name on envelope/form have not yet been marked as picked up
(4) provide 1 key per resident from the envelope
(5) write a checkmark next to resident name on the envelope
(6) have the resident complete the key card form to document they picked up the key
(7) have the resident sign/date the form next to their name
DONE
If all keys picked up/only temp left place the now signed form and envelope on Anna’s desk. We do not require you to replace the board key, Anna or pro-staff do this.
This is the weekday and weekend on-call shift times.
Weekday 5pm-9am
Weekend 9am-9am
This is a required form due Sunday's at 11:59pm to reflect on your past 7-days.
Weekly Report
This is what we call the sequence of letters and numbers stamped onto a key.
Key Core
This is the name of our neighborhood as of January 2026.
East Campus
No points for UBSR - one team on dream people.
This is the location of the new key pick-up envelopes/trackers.
Top left-hand drawer of the on-call or office assistant desk
When serving a weekend on-call the individuals on call should always do this to prepare for the next person on-call.
Coordinate the handoff.
This is the process to address a resident with 3 or more lockouts, noticed when signing a key out to a resident.
Tell them and leave a note in the sheet.
LOL any variation including these 2 works.
(4 doors from any building)
173 BSR -> 177 BSR
These platforms are used as the formal communication for ResLife.
Email and/or Teams announcements
This is the current Teams channel used to store all ResLife documents.
50pt BONUS: Name of the folder containing the office sign-out sheet
RA 101, Upper Bay State Road Staff
BONUS: ORL
This is done when signing out a temp swipe ONLY, on the sign-out sheet, to avoid confusion between a key or swipe being signed out.
Delete the key board# (column k)
If signing out a swipe ONLY: delete the key board # and type in the swipe board # and swipe T#
This is a required form to submit anytime a G/RA plans to be out of room for 24hrs or more.
50pt BONUS: This is how far in advance the form must be submitted.
Time Away Form
BONUS: at least 1 week in advance
The BURE requirements for a semester. Include all name of requirement and quantity.
Sidewalk chalk (bulletin boards and door tags)
3 Community Conversations/Terrier Talks
2 Tag-a-longs
1 Town Hall
This is the time required for G/RAs to check mailboxes.
50pt BONUS: What to do if only 1 temp swipe is left on board and resident is requesting a temp swipe.
Every 3-days
BONUS: do not give resident temp swipe, coordinate with student to work with roommate to let in and out until new card is gotten, RAOC will swipe resident in and out as needed by signing last swipe to themselves
This is how to leave a note for Anna when serving an on-call office shift.
Email to annarice@bu.edu
Write a (legible) sticky note and leave it clearly on her desk
This is when incident reports (IR) are due after an on-call shift.
These are reasons to request an excuse for a Wednesday night staff meeting (WNSM).
Academic commitment (must provide syllabus or get academic advisor approval)
Sick :/
Name at least 1 facilities worker that supports our neighborhood.
50pt BONUS: These are the names of BOTH Erin and Greg's dogs.
Some include Jose, Susana, Josie, Josue, Saia, Iris, Mikey, Colin, Michael, Frank, Riley, Alfredo
we'll take whatever answer is real
50pt BONUS: Rudy and Moosh
This UBSR RA has been in in BU ResLife the longest amongst the G/RAs in neighborhood.
Inaya/Miles/Mel
This is the process for a resident requesting help accessing the Towers or Hojo who lost their ID.
Instruct them to tell security and provide their BUID#. Contact the Terrier Card office when next open.
This is the on-call number for what UBSR on-call role.
(617) 785-8377
Senior Staff On-Call
Towers RAOC (617) 548-5315
575 RAOC (617) 548-6133
Brownstones RAOC (617) 934-9115
(1) noise complaint
(2) toilet leak, brownstone comm. restroom, leaking on residents' bed and soaked comforter
(3) party, 6-pack of beer in underage resident room
*Answer confirmed by senior staff*
must include: an IR, calling SSOC for 2 and 3, collecting BUID
This BU service is largely utilized after-hours or during the day and can be reached at (617) 353-2105
Emergency Facilities/EMF
This building is the only building with tap ID access into rooms. All "temp keys" are "swipes".
50pt BONUS: This is why we call temporary ID cards, "swipes."
165 Bay State Road/Lavendar House
BONUS: Buildings used to be accessed using a device requiring ID cards to be swiped. Tap access was installed for all buildings in Fall 2024.