Orders
Concerns
Reviewing
HCP
WILD
100
What makes an order Bulk?
What is 6 or more blanks?
100
Provide the link to the Licensing Tool
100
What is a resource that we use to find SA related infomation?
What is Docebo?
100
What makes an Order HCP
What are 4 or more colors and Bulk order?
100
What makes an order a singles order
What is 5 or fewer blanks?
200
Why do we put orders in service?
What is due to any order concerns?
200
When can an SA manually update the PEML?
If an order is set to No PEML but the customer or SA is making changes that will significantly impact the original design, the SA can connect with the schedule to be sure it makes sense, and update the PEML to Required which will allow the customer to sign off on the updates.
EXTRA POINTS MULTIPLIER x2
- Give an example of when we would update the PEML (coach will make final call)
200
If a design is a 1 CF and 1 CB and is only 4 blanks, what type of or is this?
What is a singles order?
200
What process in the HCP space allows for the SA to change
What is it allows the SA to change a screen-printed order to print Digitally if they think that’s what will provide the customer with the best final product?
200
What are our 2 digital print methods
DTG & DTF
300
When should an SA restart the clock?
If an order has been on hold for 2 or more business days, or if payment has just been received, the SA will need to restart the clock. Or if the delay was caused because of a delay in communication or payment from the customer, we will restart the clock.
Any blanks changes made to the order 24 hours after the order was placed requires us to restart the clock.
300
What is a "No Schools"?
These are schools Custom Ink is not licensed with.
Do not direct customers to seek permission.
The customer needs to remove the school's marks to proceed
300
Why do we provide Feedback/Flags
What is a coaching form and help reps understand their order?
300
What are we looking at
-a PEML
300
What does the Orange tell us?
Smart Constraints can't determine if the front or back design will fit, or there is a decoration area it does not recognize.
400
What is a Various Sized Screen?
A Various Sized Screen allows us to create multiple sets of screens in different sizes, providing the ability to print different sized designs in the same order.
400
What is the concern here?
What actions will we take?
-Subtlety
-put order in service
400
What actions will the SA take based on the screenshot?
1. We will update cust about the new DD
2. Provided a voucher and/or refund shipping
EXTRA POINTS MULTIPLIER x2
-How much will the voucher be if the amount is $825?
400
What is 3 Type HCP Order
What is:
Spot Color
High Spot Color
Photo Quality
400
What can you use the Blanks Advisor for?
Give 3 examples
What is:
OOI (Out of Inventory) digital orders
Art must route DTG, but blanks aren’t DTG enabled
- Assigning a specific DTG/DTF decorator for a Reorder, Super Rush, or Services Issues (specific decoration method needed)
- Verifying blank inventory/sourceability at specific DTG/DTF decorators
500
What can we tell about this photos?
- This is an order for 6 blanks
-this order has pers for 2 NAMES & 2 NUMBERS
- This is a BULK
500
What is the difference between a Color Match and a PMS Match?
Color Match- we will try to match the upload as close as possible
PMS Match - cust will provide us a Pantone code and we will match the code
500
What are we looking at that is highlighted, and what 5 of the 8 actions that can be done?
-The Actions Toolbar
1. Actions (unclaim/complete artwork)
2 Requests (LA/ART/SA/BILLING attention)
3 POST/UN-POST( removed order for poductions)
4 Updated (make sure updated stick)
5 SKIP (the and claim a new Order)
6 CLOSE (close out of order )
7 Service (put order in Service)
8. Reviews next/review Close/review pin ( review and claim next order/ review and close order/ review and stay on order)
500
What is a Process Print, and provide 5 Details about a Process Print
-To reproduce full color photo-quality images we can use the CMYK Process Print method
- Must have at least 48 pieces.
- The image should be around 200 dpi at print size. There's some wiggle room with this number meaning we can go less than 200 dpi, but the print quality will be impacted and the customer should be made aware.
- Full color (5 colors).
- Process attribute must be selected.
- Photo quality attribute must be selected.
- Halftones attribute should not be selected (the Process attribute covers this).
- Do NOT do a process print in the left chest area or areas smaller than 5x5.
- Design elements that are separate from the photo elements (or are spot colors) will be printed using spot colors if it will look better.
- Cannot do a VSS.
- PPS required.
500
What does this note mean, and what is going on with the order?
-We are ready to send this order to the licensing team, and this order has a pending licensing concern