Communication
Time Management
Decisiveness
Flexibility
Conflict Resolution
100

This is act of fully focusing, understanding and responding thoughtfully to what someone is saying.  It builds trust and ensures leaders truly understand their team.

What is active listening?

100

Leaders can focus on high-impact tasks, delegate effectively and meeting deadlines without burning out using this time management technique.

What is prioritization?

100

A leader described as this is often capable for making timely, confident decisions even with incomplete information. 

What is decisive?

100

A leader is called this when he or she can adapt to change, adjust plans, and support others through transitions or challenges.

What is flexible?

100

This is the first step a leader should take when addressing a conflict between team members.

What is listen to both parties to understand the root cause?

200

This is a non-verbal cue that can enhance a leader's communication.

What is maintaining eye contact, nodding, open posture, or facial expressions that show engagement.

200

Being busy simply suggests a person is doing tasks.  Being this, suggests a person is doing tasks that move goals forward. 

What is productive?

200
Gathering this helps leaders risk making poor or misaligned choices that can affect teams or projects. 

What is the right information?

200
Jerry isn't happy about Johnny getting promoted after Jimmy left the company.  Thankfully, Jeff is a flexible leader who's soft skills kept morale high during this period of transformation.

What is organizational change, restructuring, reorg, etc.....

200

This prevents favoritism and ensures both sides feel heard and fairly treated, often leading to more effective resolutions.

What is neutrality?

300

Leaders can help individuals improve performance and grow through this action. It can foster transparency and accountability within teams.  Although, it may be difficult to provide at times.

What is Feedback?

300

The Pomodoro Technique is a time management technique that suggests breaking your day into focused work intervals.  According to the technique, you should work for a set period of time before taking short these.

What are breaks?

300

Delays, lost opportunities, team frustration or decreased trust in leadership is often a consequence of this.

What is indecision?

300

This agile approach is technically designed for implementing IT solutions, but perhaps it's also a good mindset for a flexible leader who self reflects.

What is Test and Learn.

300

Name this method a leader can use to resolve a disagreement while maintaining positive relationships.

What is mediation or collaborative problem-solving?

400

My manager gave me vague instructions on a project, causing confusing, duplicated efforts and a missed deadline.  These are examples of what?

What is poor communication?

400

A procrastinating leader can cause last-minute stress and missed opportunities for team input. This can affect not only deadlines but the team's what?

What is morale?

400

When a team is split on an approach or decision, listening, weighing both sides, making a choice aligned with the goal, and clearly explaining their rationale is often the job of who?

Who is the leader/manager?

400

Being flexible could mean adjusting your preferred this when it isn't working with a specific person.

What is leadership style?

400

Unaddressed conflicts impact team performance or company culture in this way.

What is lowering morale, reducing productivity, damaging relationships and contribute to a toxic work environment?

500

These solutions can help avoid misinterpretation of emails and improve clarity in written communication.

What is using bullet points, clarifying tone, avoiding jargon, rereading emails before sending, and asking for conformation of understanding? 

500

This time management technique is used when a leader entrusts another person to accomplish a task.

What is delegate?

500

Making decisions confidently but remaining open to new input, adjusting when needed and admitting when change is required is an example of a leader who is decisive and this important complimentary other soft skill?

What is Open to Feedback?

500

In contrast to rigid leadership styles, this adaptive approach—often associated with flexibility—emphasizes tailoring leadership methods to the needs of the team and situation.

What is situational leadership?

500

Oh no! You notice a recurring conflict between two high performing employees.  Name this conflict resolution technique that might involve weekly sit downs and open agendas.

What are 1:1s?