How wise do you drive a mile
If customer wants to dispute performance and projected performance reward the KB_______ should be use.
What is KB0130806
What is the most important piece to capture during authentication?
Last four of customer's SSN.
In KB0083355, which policy statuses does not allow payment options?
What is cancel, cancelled and terminated
What is the title for KB0215398?
What is Can Log into Mobile but not the Website
Using KB0117441 Flex Day, When can a Flex Day be coded?
What is after the day has passed and coded as PTON
Referencing KB0080537 MA introduce drivewise 2.0 on what day and what type of policies to keep device?
what is 04/20/2020 and grandfather
How do you authenticate a claimant?
1. First and Last Name of Claimant
2. Claimant's Phone Number
3. Claimant's email address
Provide the KB number to verify supported browsers for MyAccount
KB0068073
Using KB0210787, Why would a customer not be able to log into app using Touch ID?
Which KB article in myATSC would be used to resolve logon issues in Avaya One-X Agent for a CTI user?
What is KB0211881
Referencing KB0080537 MA introduce drivewise 2.0 on what day and what type of policies will stay on device?
What is 04/20/2020 and grandfathered policies
What are the steps for authenticating Vendor or 3rd Party for Quick Foto?
1. First and Last Name
2. Claim number
3. Log your incident under the customer's information and list in Work Notes the information obtained during steps 1,2.
Using KB0241013 which countries allow you to log into MyAccount website?
What is Canada and Ireland
The KB article that best explains why previous trips are missing after the app is reinstalled is….
What is KB027160
A customer's Date of Birth(DOB) is incorrect and is the same as another household member's profile. Where would you go to find the steps to correct the error?
What is KB0278427
KB0277465 how many device replacements are allowed for PPM vehicles and unlimited vehicles?
What is the KB article name and number for authentication?
KB0066055
How do I authenticate a Customer Technology Support (CTS) caller?
Which KB provides steps to verify if esignature is complete?
What is KB0261265
If a customer receives an immediate error message "Call Allstate" for app login on a Samsung Galaxy, What KB article should be used?
What is KB0253354
Where would you find reopened incidents and returned ITasks from Second Level Support using KB0070568?
What is Dashboards in Self Service