Emotions
How should I present myself to a customer?
Happy and polite
What do I do If I don't know where something is at my job?
Ask someone at work
The boss said you are not doing a great job, what would you do?
Say how can I improve?
What can I do?
I want to hurry up and go home from work. So I skipped some steps in my job. Did I do the right thing?
No, the workplace and people could be in an unsafe situation.
The customer says someone left a sensor on her dress and she had to come back. She is upset, how will you help her?
Apologize and sympathize.
A customer comes in angry, what to do?
Listen to the customer
Tell the customer I understand your concern
I can help you by returning your money
giving you a discount/gift card
What should I do if a customer comes in asking for something?
Tell the customer I will be happy to help you.
The boss says you can't get the day off like you were scheduled, what would you do?
Negotiate another day off
Ask a co-worker to switch
Work as asked
I decided to give the majority of my work to a new employee while going in the back to be on my phone. Did I do the right thing?
No, I should be a team player and help my new partner.
A customer left her grocery bag at the register and you noticed it. What should you do?
Call the customer back
Tell an employee to go give the bag back to the customer.