Process
From whom do we need consent to add a personal representative?
What is member/ POA
What tab on QNXT takes me to the ar-account
What is Eligibility Tab
What is L.I.S
What is Low Income Subsidy
When a member states "I cant pay for my medication"
What is transfer to lis
Member wants to pay bill what do we do?
What is transfer to IQOR
Where can I check Hipaa consent?
What is L.E.P
When a member states "My mom wants me to get information for her account what do I need to do?"
What is educate on Hipaa process
Member wants to apply for LIS where do I transfer?
What is Human ARC
Where do I verify if member is disenrolled?
What is on eligibility tab
Define Deductible for part D
What is the portion of the plan that must be paid before the initial coverage phase goes into effect
When a member states "I'm getting charged every month but I don't have a premium?"
What is verify LEP
Members needs to change physical address what do we do
What is submit call tracker to enrollment department
Under what tab do we change the members address
What is Details Tab
What is MIPPA?
What is Medicare improvement for patients and providers act
I don't want to have these benefits anymore
What is educate on cancelation process transfer to eligibility queue