Emails + Professional Messages
15 minutes before the end of the day, your boss writes: "Can you check this? It's urgent."
"Sure, I'll check it now."
"I'll take a quick look."
"I'll check and let you know."
"I'll review it first thing tomorrow."
"My computer is slow."
"Have you tried restarting?"
"How long has this been happening?"
"Are there many programs open?"
"Is there anything running on the background?"
Agree.
"I agree."
"That makes sense."
"Good idea."
"I think that's right."
You don't know the answer
"I'm not sure."
"I'll check and get back to you."
"Let me confirm."
"It's not working"
"What exactly is not working?"
"What were you doing?"
"Can you describe the issue?"
You need more time to finish a task.
"I need a bit more time."
"Could I send it tomorrow?"
"I'm still working on it."
"I'll need some extra time to finish."
"Internet is not working."
"Can you check the router?"
"Is the cable plugged in?"
"Try troubleshooting."
"Are you connected to the Wi-Fi?"
Disagree politely
"I'm not sure I agree."
"Maybe we should try something else."
"Another option could be..."
"I'm not convinced."
You are late.
"Sorry I'm late."
"There was a problem."
"Thanks for waiting."
User doesn't understand.
"Let me explain step by step."
"First, click on..."
"Then go to..."
"Follow these steps."
You made a mistake.
"I apologize."
"I've corrected the issue."
"Sorry about that."
"It won't happen again."
"The screen is frozen."
"Is the mouse working?"
"When did it star happenning?"
"Is the monitor on?"
Interrupt politely
"Sorry to interrupt."
"Can I add something?"
"May I say something?"
"Just a quick comment."
You need help.
"Could you help me?"
"I'm having trouble with."
"Do you have a minute?"
User interrupts you constantly.
"Let me finish please"
"Just a moment"
"One step at a time"
Someone hasn't replied and you NEED their response.
"Just following up on my previous email."
"Could you please confirm?"
"I'd appreciate the response."
"Just checking if you had time to review it."
"My files disappeared."
"Did you check the recycle bin?"
"When did this happen?"
"Were the files on the computer or on your usb?"
"Do you have any backup?"
Don't understand
"Could you repeat that?"
"I'm not sure I understand."
"Could you explain that again?"
"Could you clarify?"
You must say no.
"I'm afraid I can't."
"Unfortunately, that's not possible."
"Maybe later."
User is angry.
"I understand your frustration."
"Let's fix this together."
"We'll solve it."
"I'll help you with that."
You do not agree with something. Reject the idea politely.
"This is a sensitive matter, I would like to discuss it further in person."
"I politely disagree."
"I would like to have a second opinion on this topic".
"I do not feel comfortable with this issue. Could we go over it again?"
"I can't log in."
"Do you remember your password?"
"Are you getting an error message?"
"Did you change your password?"
"Are you connected to the network?"
"What's the error message?"
Suggest an idea.
"I suggest we..."
"Maybe we could..."
"What if we..."
"Another idea could be..."
Boss asks you to do something impossible today. Say no.
(We accept anything that is expressed in a polite way).
User needs "urgent" help.
"Is this really urgent?"
"I'll check immediately."
"Let me look into this right now."
"We'll fix it ASAP."