Notable Mentions
Can't pay my bills...
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Budget billing
Challenge Accepted
100

This person can speak on the account, but we can't make changes for them.

Who is a listed relationship?


100

This amount is due immediately

What is the past due balance?

200

This person can set up installments, add or remove information, or set up service orders.

Who is the primary account holder? 

200

This is required before any arrangement can be set. It varies by state, but is never 0.

What is the down payment?

200

AC-M1+M13/12=?

Level Billing

400
M1+M2+M3+M4+M5+M6+M7+M8+M9+M10+M11+M12/12=

Budget billing

400

This is the largest Natural Gas Deposit in the US.

Marcellus Shale

500

This should be noted when an override is needed, since it's really a breach of policy. 

What is the Supervisor's name? 

500

Accounts are reviewed 2ce (these 2 months) a year to make sure the AC doesn't go to high....

6th month and 9th month

500

This assistance progam is federally funded to help income eligible households manage their energy expense. 

Who is LIHEAP?