VSC & CPO Wrap
What are the three coverage levels available under the Vehicle Service Contract?
Powertrain, Gold, and Platinum.
Which Road Hazard Tire & Wheel coverage repairs or replaces a tire or wheel damaged by things such as potholes, nails, or glass?
Deluxe coverage.
What three basic services are included in the Standard Car Care Service Plan?
Lube, oil and filter changes, multi-point inspections, and clean-and-adjust brake service.
What type of components does the Technology Service Contract cover?
Certain OEM technology components related to advanced driver assistance systems, audio/visual systems, and accessories.
A customer says, “I’m worried about hitting a pothole and damaging one of these expensive wheels.” Which product directly addresses that concern?
Road Hazard Tire & Wheel.
A customer asks when their additive-term VSC coverage begins. What should you tell them?
It begins on the service contract purchase date and current odometer reading.
Which Tire & Wheel level adds cosmetic repair for alloy or steel wheels?
Premium.
What additional maintenance service is included with the Plus Plan that is not included with the Standard Plan?
Tire rotations.
Name two examples of components covered under the Technology Service Contract.
Examples include backup/forward/surround cameras, blind-spot monitoring, lane-departure systems, navigation systems, touchscreens, Bluetooth components, USB ports, wireless charging pads, or Wi-Fi connections.
A customer plans to keep the vehicle several years and wants scheduled oil changes and routine maintenance expenses to be more predictable. Which product should you discuss?
Car Care Service Plan.
What is the maximum inception mileage listed for the standard VSC before moving into high-mileage eligibility?
105,000 miles.
Which Tire & Wheel coverage level adds paintless dent removal, interior repair, and windshield repair?
Superior.
What is the longest term available for the standard Car Care Service Plan?
7 years. The guide lists plans from 2 to 7 years.
What deductible is listed for the Technology Service Contract?
$100.
A customer is worried about losing an expensive smart key and needing roadside help. Which Kelly product specifically combines those types of benefits?
Driver's OneCard Motor Club Membership with Key Replacement
A covered mechanical breakdown leaves the customer more than 100 miles from home. What travel benefit is available?
Up to $100 per day, with a maximum of $500 per occurrence for food and lodging.
Which coverage level includes windshield replacement in addition to Deluxe, Premium, and Superior benefits?
Superior Plus.
A customer chooses a 7,500-mile maintenance interval. How often are tire rotations performed under the Plus Plan?
Every 7,500 miles.
What does Carefree Windshield Surface Protection help protect the windshield against?
It creates a water-repellent barrier and helps increase resistance to minor chips, stars, nicks, and scratches caused by road hazards.
A Nissan Certified customer says, “The manufacturer already gives me certified coverage, so why would I consider anything else?” Which product is specifically designed to work with a manufacturer's certified warranty?
Manufacturer Certified Wrap.
A customer purchases a Nissan Certified vehicle. What mileage options are shown in the guide for the Manufacturer Certified Wrap program?
100,000, 125,000, or 150,000 miles.
A customer has a covered tire repair and their vehicle must remain at the dealership overnight. What alternate transportation reimbursement may be available under the Tire & Wheel contract?
Up to $50 for one day, subject to the contract requirements.
A customer says, “I already know I’ll have to maintain the car anyway, so why would I buy a maintenance plan?” What value could you explain using the Kelly Car Care plan?
It allows the customer to pre-plan covered routine maintenance such as oil and filter changes, inspections, brake service, and, on the Plus Plan, tire rotations for the selected term and mileage.
If a covered windshield cannot be repaired and must be replaced, what additional technology-related expense may also be covered?
ADAS camera recalibration, up to $260 for a single camera or up to $500 for dual recalibration.
A customer asks, “If I break down while traveling and have to stay overnight, which protection could help with both transportation and lodging expenses?”
A Platinum Vehicle Service Contract includes alternate transportation and travel-breakdown benefits for covered mechanical breakdowns, subject to contract terms.