I Don't Want It
Drat! You got a customer who really wants the service you're selling but they just can't afford the extra every month.
1009 No Sale: Price
YAY! You finally got a New Acq customer who is interested in our services and all the info on Five9 is correct but when you run their address its not in our service area.
1016 No Sale: Correct address, Non-serviceable
You put in some good effort and sold them essentials.
2005 Sale: Video only
No habla ingles.
1002 Language Barrier: Spanish
Uh oh. You called the customer but got the dreaded dial up sound making you just a little bit deaf.
1104 Dead air/3 tone/disco/fax
You tried your best but the customer just didnt want extra services.
1010 No Sale: Not Interested
BOO! You got a customer interested in service but an open order on the account is stopping you from adding anything.
1005 No Sale: Active/Pending
Congrats! You just sold a customer 2 brand new iPhone 13 with unlimited plans.
3104 New mobile sale: Unlimited
Fudge! You finally got to talk to someone after a good bit of no contacts and the first thing they say is "STOP CALLING ME!"
1015 DNC
You call a customer and get a pop up that says their number is already on an internal DNC list.
1110 Charter DNC
Nice Try! The customer really wanted the service but just didnt want to pay the first months bill up front.
1011 No Sale: Pre-pay
Whoops! You have a customer who wants service but they didnt pay their old bill off/turn in their old equipment.
1006 No Sale: Past Due
Good job! Not only did you sell the customer some great streaming but also voice and mobile.
2022 Sale: Internet + Voice + Mobile
You're talking to a customer and they just can't quite understand what you're saying and tell you they're from a foreign country and don't speak English very well.
1101 Language Barrier: Other
You finally got to talk to someone but sadly their name isn't anywhere on the account.
1114 Not Authorized user
That's Rough! You talk to a customer and none of the info you have is right and their address isn't in any of our service areas.
1012 No Sale: Incorrect Address, Non-serviceable Area
Thats rough! The customer sounds super interested in what you're selling but their aparment complesx is under a contract with AT&T.
1013 No Sale: Invalid Dwell Type
Fantastic! You built great value and managed to land a QUAD PLAY!
2024 Sale: Triple play + Mobile
Darn! The customer hung up as soon as they realized it was a sales call.
1008 No Sale: Hung up before pitch
Five9 says Active, but you hear nothing at all! You say hello into the void but never get a response
1104 Dead air/3 tone/disco/fax
Oops! A lead slipped through and they already have all of our services.
1007 No Sale: Existing customer all 3 services
Thats Rough. You got a customer who really wants our mobile service but isnt approved for financing and can't afford to pay for a phone outright.
1026 No Mobile sale: Not approved for any/sufficient lines
You just sold internet to the customer but they don't have their IMEI's ready for that mobile sale but want to go through you.
2030 Sale: Internet Onlyw/ request for mobile callback
Uh Oh! You talk to a customer and they tell you that they are already on the national DNC list and not to call them again.
1107 State or National DNC
Ruh Roh! You look at the account as its ringing and see notes that mention this account may be fraudulent.
1105 Return lead to Charter