Client & Details
Brian and Kelly just moved into their new home in Cambridge and are looking to purchase many RH pieces. This is their first time working with RH.
Are you an RH member?
“I just bought a condo in South Boston and am looking to furnish the place with a couple sofas, coffee tables, and a dining table. I hope it all will fit based on the realtor's plans.”
What is the “At-Home Measuring Guide?
Carl just bought a rental property and is looking to get it furnished by the end of the summer or as soon as possible.
Are you interested in in-stock pieces?
“We are looking to redo our whole Living Room. We are looking to invest $65k.”
Is your investment for all RH pieces or does that include other vendors?
“I would like 6 dining chairs to go with our existing table, please.”
What is the size of your existing dining table?
"I have 2 kids, ages 3 and 5, and a Labradoodle at home. I am open to all fabrics options.”
Would you be interested in a durable fabric like our Perennials fabric?
“I live in Nantucket and am looking to get my furniture delivered by the spring of next year.”
Have you thought about scheduling a ferry service for your delivery
“My wife and I will close on the house next week, but won’t be moving into the house until late July.”
When would you like to have your furniture delivered?
“I have an Entry, Dining Room, Living Room, Primary Bedroom, and Basement that needs core pieces with some light layering. I have a Budget of $75k.”
Would you be open to doing the project in Phases?
“I would like to keep a large chest that my father made for me. It is bright yellow and green but it has much sentimental value to me and I would like to incorporate it into the design.” What 2 things do you request from the client?
What is photos and dimensions of the chest.
What client information does concierge require you to have to create the client project? Name 3 requirements. (address, zip code, gallery/design/trade account)
What is Address, Zip Code, and Gallery/Design/Trade Account?
Sean is a very busy entrepreneur based in West Hollywood and travels frequently between the U.S, U.K and Asia. The client was in the Boston area and requested design services from our gallery, but will be mainly spending his time in the West Coast when he is not traveling. What are 2 options we can do for Sean when reviewing fabrics and materials?
What is connecting with the West Hollywood Gallery to show him materials, or sending him a Swatch Box.
Rahul recently purchased an old commercial office unit being converted into condos. He has the original office floor plan but with no measurements of what the renovated space will look like. What should we ask Rahul to bring with him for his next meeting?
Can you please provide us with architectural plans with accurate dimensions of the new layout?
Nancy has 3 rooms in her home that need furniture. Her Living Room needs 2 swivel chairs, the Kitchen needs 3 barstools, and the Primary Bedroom needs a bed, 2 nightstands, and dresser. She currently has a couch in the Living Room where she relaxes and eats, but sleeps on a mattress on the floor.
Is the Primary Bedroom your main focus on your investment?
During the scope call, the client mentioned that they want 6 rooms, fully layered with a budget of $50k. During the IDC, the client says they want 1-2 pieces of furniture per room. Based on the information, how would you label this Opportunity in Salesforce?
What is a GCO?
What are all the benefits of being an RH member?
What is 25 % off, Complimentary Design Services and RH Financing Options (*12-month no interest credit card)
My husband and I have a retirement home in St. Maarten and are looking to furnish our main spaces. We are looking to have items delivered to the island by the end of next year.”
Have you looked into Freight Forwarding companies?
Lisa recently closed on her dream lake house in Maine. She has no existing furniture and is looking to purchase in-stock pieces to be delivered by the time she moves in next month. She is also very particular about the materials and finishes being used in her home. Describe 2 options that Lisa has but with “pros & cons”.
What is getting in-stock pieces to meet her timeline, but will not get exactly what she wants. Or she can purchase exactly what she wants, but will have to wait a longer lead time.
“I just purchased a house in Cambridge and would like my Primary Bedroom designed. I am working with outside architects to build a custom walk-in closet within the room. Here are the realtor plans with the overall dimensions.”
Do you have architectural plans for the new walk-in closet?
What are the 4 essential things that are needed on a site visit?
What is a laser tape, tape measure, pen & paper, cellphone for pictures.
In most cases, what does it mean if a client shows architectural floor plans with space planning already included?
What is a client is most likely working with an outside designer or team.
“I live on the 4th floor in a NYC apartment that was built in the early 1900’s. It’s a cute little apartment! I am looking at the Cloud collection and would love to get an 8’ sofa.”
What are the dimensions of the hallway/space leading up to the apartment?
Sarah and her husband, Greg, are both developers. They are building a mansion on the coast of Mexico and expect the project to be completed by Winter 2024. What should you tell Sarah and Greg about lead times if the couple wants custom pieces?
Anticipate 3-4 months for any Special Order pieces.
Debra is looking to furnish her Primary Bedroom and Living Room with core pieces and some layering but is interested in doing it in phases. What 2 phase options does Debra have?
What is splitting it up by room? What is splitting it up by core pieces and layers?
Where can you find care instructions for Outdoor Teak furniture on the website?
What is the "Care" tab under the product details and dimensions on the website.