Claims Reps
I'm everywhere from Europe to the Americas handling Food Service and General Packaging claims for Covington
Who is Penny Anderson?
Customer should provide a claim value with a breakdown showing calculation.
False.
True or False: This issue shows a damage complaint.
Don't feel bad if you don't Recycle while I do the claims for these mills (+Demopolis).
Who is Pamela Sheffield?
If your claim is more than this amount of dollars, I need to give mill leadership a holler.
What is $5,000k?
A driver must notate damage or discrpencies on what document?
What is a BOL?
Before sending on to the Claims team, these 2 things should be checked for any pricing discrepancy claims.
CPDR or TF Internal price list or SAP order price.
To provide the best evidence for a claim, we request samples, but these can also be very helpful.
What are pictures?
Mistakes happen, I can fix it by canceling it. I also handle Commercial Print claims.
Who is Lisa Day?
If all information is provided with great speed- this is the number of days we don't want to exceed.
Claims should be filed in this many days, or we may decide not to pay.
What is 30 days?
Who is Jana Baehman?
Samples for a curl complaint should be sent in this manner.
Klabin and Liner are just two, but I handle these and Mahrt too.
Who is Jennifer Cook?
Was it you or was it me? Sending these can provide some clarity.
What are samples?
Pictures of damage should include clear color images using this to indicate the the length of the damage.
What is a tape measure or ruler?
This is the best place to start when entering a claim but unsure of the Claism Rep to send it to.
What is the Customer Service/Internal Claims Form?
This defect is sometimes caused when a dried clup of coating becomes lodged between the blad and coated web during production.
What is a blade streak?
I can overwrite a PDF, and handle Food Service along with General Packaging claims for Evadale.
Who is Misty Palumbo?
Without this, we are left with mystery, providing this can lead to history.
What is a Batch ID number?
True or False: Smurfit Westrocks obligation for any loss will depend on shipment terms/Incoterms
Along with validating any restrictions a customer may have receiving rolls at their facility, we should always provide new customers this document when "onboarding".
What is the Claims Manual?
When sending samples, the customer should always provide this inside the shipment.
Claims information with batch ID#.