Mr. RAV
What is the response you say on the phone if Robbery is in progress, bandit is still onsite?
"I'm sorry, he is sick today"
What % do you need to meet overall to be considered a successful BC?
85%
After a Hold Up, How Many Assignments are there(not including the general duties)?
What is: 3
What Quintile is La Jolla currently?
What is: 1
Where are the two places the Business Continuity Folder is kept
What is: Locked drawer behind teller next to the working department, and in the BCM possession offsite.
What is the response you say on the phone if Robbery occurred, bandit has fled?
"We have just been held up".
What is La Jolla's current informed scorecard PMP overall score?
What is: 88.5%
Who is Primarily in charge of assignment #1?
What is: the Bank Center Manager
What ranking in the company(less than 400) is La Jolla ranking or score % to Q4 goal.
What is: 61 or 93.3%
Where are the 2 evacuation locations?
What is: US Bank and Embassy Suites by Hilton(courtyard)
What is the response you say on the phone if it is a false alarm and what do you do after that?
What is: "This is a false alarm, no police are needed". Then the BM takes the phone, gives their name, their BC number, and describes the cause of the alarm.
What weighted category of the 4 is the only one currently under 85%?
What is: Sales
What is the primary duties of Assignment #2 and Assignment #3?
Secure Evidence & Identification: no one touches evidence or area, photocopy ID of all witnesses, verify all cash drawers locked.
Secure the Facility: Lock all doors, display closed signs, stationed at door allowing only law, corporate security, ROM, or DM inside. Don't let clients/witnesses leave unless approved and obtain name/address/phone #.
What 3 categories of the 5 that make up QAA is La Jolla above 85%?
New Tin: 131%, QDDA: 133%, and and Deposit Achievement: 88%
What is 2 ways you can keep your yellow Contact card in your possession at all times? And show your card
What is: Paper printed or picture on your phone.
What is the response you say on the phone if the situation is unknown and what do you do after that?
What is the annual base incentive given to RB's if you finish the year successful( not including quarterly incentives by finishing in Quintile 1 or 2).
What is: $2,055.
How many Baits are there and where are they located?
What is 6: Cashbox, 1, 2, 5, 80, 81, and vault
What are the two categories in QAA that La Jolla is currently below 85%?
-Partnership Points 42% and Direct Deposit: 13%
Name two departments(number not needed) of the 6 that is located on your Yellow Contact Card
-911 -HR
-Corp Security -Accounting/Audit issues
- Cyber Ops Center - Compliance
What does RAV stand/acronym for? And who Calls the BC when a alarm signal is received?
What is: Robbery Alarm Verification and the AHOC.
What are the 4 weighted categories of the informed scorecard and what is their individual %'s that equate to 100%.
Sales: 40%
Risk and Operations: 20%
Activities and Behaviors:20%
Customer Service: 20%
How much much collectively is in all the bates?
What is: 1250. Vault 500 and 150 per 1,2,5,80, and 81
Name the 5 categories of QAA and the weighted scale of each that equates to a total of 100%.
New TIN: 25%
QDDA: 30%
Partnership Points: 25%
Direct Deposit: 10%
Deposit Achievement: 10%
Name 3 of 7 printed procedures/policies in the business continuity folder?
- Bomb Threat
- Transaction Processing(Dash unavailable)
- BC Emergency, outage, and personal profiles
-BC Extortion/Kidnapping
-BC-Front-Counter Capture
-Robbery and Bait Money
-BC System- App unavailable (Trio, BlueZone, etc.)