Sim T workflow
For Warehouse Damaged if Manually resolving sim as Wrong CTI, the SIM should be resolved as:
Status – Resolved > Closure Code – Successful > Root Cause – Credit Denied or Not Applicable > Root Cause Details – __________ >
Wrong CTI
T/F In ICD if the ticket is Unable to Research the RMS should be cancelled out as Accidental Creation?
True
ICD: If units are in bound status what are the two reasons why?
Pending Customer shipment and Pending Transshipment
Which city is considered the Country Music Capital of the World?
Nashville, TN
For a Code G Approval, the SIM should be resolved as:
Status – Resolved > Closure Code – Successful > Root Cause – Credit Requested > Root Cause Details – ____________________
Business Exception
T/F MWHD- Can Prep/Package issues be claimed as destroyed per policy at any FC?
False.
It must be your FC on RMS.
WHD-A: Does a below threshold still exist?
Yes if under $120 and not Goodwill/System Exception rationale
Which Taylor Swift album spent 275 weeks on the Billboard 200?
Fearless
For a WHD/ICD/WHD-A Duplicate Request Cancellation, the SIM should be resolved as:
Status – Resolved > Closure Code - Unsuccessful > Root Cause - ___________ > Root Cause Details - Duplicate Request
Not Applicable or Credit Denied
T/F MWHD,ICD and OTE-WHD Should all tickets be checked for Duplicates through SIM T or Credit history?
True no matter which CTI: MWHD,ICD and OTE-WHD all have duplicate checks steps within SOP
OTE-WHD: Can a removal order be pending in RO and reimbursed?
No per SOP if removal order is pending and not completed you would decline as removal order pending
Which country music star wrote Whitney Houston "I will always love you" song?
Dolly Parton
For WHD-A Past SLA, The Sim should be resolved as
Status – Resolved > Closure Code – Successful > Root Cause – Credit Requested > Root Cause Details – ______________
Past SLA
T/F In MWHD for a duplicate does it have to be the same marketplace, with a matching TRID?
True
MWHD: Fill in the blank All blurbs must be____ and ____? Be sure to fill in or Complete all data between ____ in blurbs?
All blurbs must be complete and correct. Be sure to fill-in or complete all data between brackets in blurbs
Which Pop/R&B singer recently put out a country Album?
Beyonce
For a OTE Damage when closing sim as Destroy Event Initiated by the selling partner:
Status – Resolved > Closure Code – Unsuccessful > Root Cause – Credit Denied > Root Cause Details – ______________
Destroy Event Initiated by the selling partner
T/F MWHD: When a 3RD request is raised investigating the current SIM-T'S TRID, you would resolve immediately as duplicate?
False you would proceed to final word evaluation
ALL CTI's: Is a worklog required on MWHD/WHD-A/ICD/OTE-WHD?
Yes per SOP all of them require a work log
Which river became a crossroad for country music?
Mississippi River