INVENTORY EXCELLENCE
HOW OFTEN DO YOU RECEIVE AN INVENTORY EXCELLENCE REPORT?
MONTHLY
WHEN SHOULD A TRANSFER BE DENIED IN ASCEND?
NEVER
(Contact the store to let them know, and they remove the request)
WHERE CAN YOU GO TO FIND COPIES OF PAYSTUBS, PTO BANK, AND W2'S?
GUSTO
WHERE DO YOU FIND INCOMING TREKBIKES.COM CONSUMER ORDERS?
RING RING RING. WHAT IS THE BEST WAY TO ANSWER A PHONE CALL?
1) Thank you
2) Wheel & Sprocket
3) Name
e.g. Thank you for calling Wheel & Sprocket, this is _____ speaking
WHEN IS IT OK TO HAVE A TRANSACTION OPEN ON A WORKSTATION?
WHEN YOU ARE ACTIVELY WORKING ON THE TRANSACTION, e.g.
* Building the order
* Sending a payment link
* Performing the work order
* etc...
HOW DO YOU KNOW IF AN ITEM IN A VENDOR SHIPMENT IS A SPECIAL ORDER FOR A CUSTOMER?
THE PO PRINTOUT LISTS THE CUSTOMERS NAME BY THE ITEM AS WELL AS SPECIAL ORDER RECEIPTS ARE PRINTED WHEN IT IS RECEIVED
AFTER AN EMPLOYEE EARNS EMPLOYEE PURCHASE ELIGIBILITY, HOW MANY HOURS DO THEY HAVE TO WORK TO MAINTAIN ELIGIBILITY?
10 HOURS PER MONTH
WHAT SHOULD YOU DO WHEN A CUSTOMER COMES IN TO PICK UP THEIR BOPIS ORDER?
1) COMPLETE THE CHECKLIST (ID, PAYMENT, ETC)
2) OFFER ANY ADDITIONAL RECOMMENDATIONS TO HELP ENSURE A GREAT EXPERIENCE
3) CLOSE OUT THE LAYAWAY IN ASCEND
WHAT DAY DOES THE TRANSFER TRUCK GO TO CHICAGO STORES?
FRIDAY
WHEN SHOULD COMPONENTS NEEDED FOR A WORKORDER BE PHYSICALLY PULLED FROM STOCK?
THE MOMENT THEY ARE ADDED TO A WORKORDER IN ASCEND
WHAT DO YOU DO IF A RECEIVED ITEM IS MISSING FROM A SHIPMENT?
CONTACT RECEIVING SO A REPLACEMENT CAN BE REQUESTED FROM THE VENDOR
IF YOU DON'T USE ALL YOUR PTO HOURS BEFORE DEC 31, WHAT HAPPENS?
UP TO 40 HOURS CAN ROLL FORWARD TO THE NEXT YEAR
WHEN SELLING A GIFT CARD WHICH TASK DO YOU DO FIRST:
1) TAKE THE PAYMENT FROM THE CUSTOMER, OR
2) ADD VALUE TO THE GIFT CARD
TAKE THE PAYMENT FROM THE CUSTOMER
On average, how much of every dollar of revenue is spent on inventory?
57%
WHAT IS THE CAUSE OF A "DOUBLE GHOST TRANSFER?"
TRANSFER LOG LEFT OPEN ON MORE THAN ONE COMPUTER
HOW DO YOU TRANSFER A NON-INVENTORY ITEM TO ANOTHER LOCATION?
USE A PINK TAG BY PHYSICALLY ATTACHING IT TO THE ITEM AND THEN TRANSFER THAT PINK TAG SKU.
WHAT NEEDS TO HAPPEN IF AN EMPLOYEE IS INJURED AT WORK AND WITHIN WHAT TIME FRAME?
WITHIN 24 HOURS, AN INJURY REPORT NEEDS TO BE FILLED OUT AND SENT TO HR BY THE MANAGER ON DUTY OR GM.
WHY WOULD YOU RECEIVE AN ERROR WHEN ATTEMPTING TO TRANSFER A USED BIKE INTAKE?
NO INTAKE TAG WAS SCANNED AND ATTACHED TO THE USED BIKE AT TIME OF TRADE-IN, CAUSING THE SKU TO NOT BE ADDED INTO INVENTORY
-OR-
INTAKE TAG WAS PREVIOUSLY USED INCORRECTLY
REACH OUT TO YOUR GM OR OPS IF THIS HAPPENS
HOW MANY DOG TAG LABELS GET PRINTED AND ATTACHED AFTER ASSEMBLING AN EBIKE?
THREE!
1) BIKE
2) KEYS
3) BAG W/ CHARGER
WHAT SHOULD YOU DO IF YOU SELL AN ITEM INTO THE NEGATIVE THAT YOU PHYSICALLY HAVE?
1) ENSURE ITEM DOES NOT BELONG ON AN OPEN LAYAWAY / WORK ORDER
2) PRINT OUT A COPY OF THE RECEIPT AND INFORM A MANAGER TO INVESTIGATE.
WHAT DOES "IN PROCESS" MEAN ON THE DAILY REC'D GOOGLE SHEET?
THE SHIPMENT HAS BEEN DELIVERED AND IS IN QUEUE TO BE RECEIVED IN ASCEND
IF AN EMPLOYEE WORKS AN EVENT THAT IS LOCATED MORE THAT 15 MINUTES FROM THEIR HOME STORE, AT WHAT RATE ARE THEY PAID FOR THEIR TRAVEL TIME?
THEY ARE PAID THEIR REGULAR HOURLY WAGE FOR THEIR TRAVEL TO AND FROM THE EVENT AS WELL AS FOR THE EVENT.
IF AN ITEM IS OUT OF PACKAGE, OPENED, BLEMISHED, OR ON DISPLAY, WHAT SHOULD BE DONE WITH THAT ITEM?
ITEM SHOULD BE TAKEN TO THE MANAGER TO TAKE OUT OF INVENTORY AND CREATE A DEMO SKU.
ACCORDING TO NOEL, WHAT IS THE MOST IMPORTANT PART WHEN ASSEMBLING A BIKE?