Joh-need those answers
Divisions or rifts that emerge in global organizations
What are Fault Lines
Google emphasizes this in its performance reviews, which clashed with French communication norms.
What is positive feedback?
One of the 5 principles, this term means ensuring each location has a mix of people and roles
What is heterogenous?
To avoid misunderstandings when conversations speed up, assign someone to do this.
What is recap the discussion?
The first issue with workplace disagreements.
What is a one-sided view?
This gesture can be seen as rude when speaking to superiors
What is eye contact
This global beauty company encourages open disagreement as a way to spark creativity and reduce risk.
What is L’Oréal?
The necessary time to "ensure diversity early" to help avoid problems
When is the start?
To avoid misperceptions later on, companies are encouraged to create this detailed resource if it doesn’t already exist.
What is the employee handbook?
People quitting, New hires, and Power positions changing, are all factors that make this unpredictable.
What is corporate culture?
This company uses implicit communication extensively
What is Louis Vuitton
In L’Oréal’s corporate culture, this communication style is considered key to innovation and excellence.
What is open disagreement (or confrontation)?
99% engineers in one city and 99% HR in another can lead to this type of office.
What is homogeneous?
These parts of a company should be given flexible job descriptions, open communication, and less rigid meetings.
What are creative units?
The film used to describe miscommunication between 2 parties.
What is Pulp Fiction?
The U.S. state of the financial institution that expanded into Asia
Google’s performance review style was seen as “over the top” in this country because of its strong criticism and sparing positive language.
What is France?
"Bypassing hierarchy norms" arose when a U.S. manager emailed Indian staff directly without going through their boss
Designating time for each location to speak during a conference call helps achieve this key principle.
What is "give everyone a voice"?
One way to reduce differences when disagreeing.
What is "find similarities"?
In the example, this nationality of employees valued group preparation before calls.
Who are Thai
This Dutch shipping company had to shift toward a more relationship-oriented and hierarchical management style in China.
What is TNT?
This company sent Indian engineers to California and moved Americans to Bangalore.
What is BusinessObjects?
This company used a task-oriented strategy to adapt their employees to different cultures.
What is ExxonMobil?