Where to Transfer?

FAQ

100

Where should calls be transferred regarding the morgue or deceased patients?

Public Safety

300

Name the department where calls should be transferred if a patient needs to be transported from NCH to a different hospital.

Care Coordination, Case Management, Utilization Review

500

Name the extension used to transfer calls when referring to housekeeping in DNH.

43040

SharePoint

100

Can we find the setting recommendations from IT in our SharePoint?

Yes

300

Besides the setting recommendations and the scorecard, what else can you find in the SharePoint?

The QA Guidelines - Schedules - Medical Terminology - Training Material - Etc

500

Name one of the SOPs we have in our SharePoint

Call Handling Guidelines - Silence, Transfers, and Escalations

How to Locate a Phone Number

Scorecard Report Request

Warm Transfer Calls

Teams Chat

100

If a patient wants to schedule an infusion appointment, where should the call be transferred?

OPIS: Outpatient Infusion Services

300

For non-internal numbers, what must be added before dialing the number?

Add 1

500

What is the name of the most recent pinned document in our chat?

Call Routing Center - FAQ

Call Routing

100

When transferring an employee to a department that requires a warm transfer, what type of transfer should be used?

Cold Transfer

300

1. When an employee reports issues with EPIC, where should the call be transferred?

2. If a patient is having issues with their patient portal, where should the call be transferred?

1:IT Service Desk

2: MyChart Support

500

Where should calls be transferred if someone requests to schedule a medical appointment for mental health?

DLC: David Lawrence Centers

Non-Crisis: 239-455-8500
Immediate Assistance: 239-352-4357