WHILE WERE DOWN

COMPLIANCE 101

100

WHEN SHOULD YOU DO A 2ND ID FOR MTA?

IF RP SAYS THAT WE HAVE THE WRONG PERSON AFTER NAME VERIFICATION OR THATS NOT THEIR PLATE

200

WHAT INFO CAN YOU DISCLOSE TO A TP WHEN TAKING A PAYMENT 

CONFIRMATION NUMBER ONLY

300

RP HANDS THE PHONE TO HER HUSBAND IN GA AND SAYS TALK TO HIM WHAT DO YOU DO? 

ADVISE THE HUSBAND THAT YOU NEED HER TO PROVIDE AUTH TO SPEAK WITH HIM INCLUDING  HIS FULL NAME AND HOW LONG HE IS AUTH

400

explain why the 5521 letter cannot be requested/sent multiple times

system sends the letter resending restarts the default process

500

RPC WHAT 4 THINGS ARE YOU REQUIRED TO PROVIDE/VERIFY(NOT DISCLOSURES)

YOUR FULL NAME

CLIENT NAME

OUR COMPANY NAME 

BALANCE 

NAME THE VILLIAN

100

VILLIAN FROM THE LION KING

SCAR

200

VILLIAN FROM THE LITTLE MERMAID

URSULA

300

THIS VILLIAN IS THE JOKERS GIRLFRIEND

HARLEY QUINN

400

VILLIAN FROM 101 DALMATIONS(HAS A NEW MOVIE)

CRUELLA DE VIL

500

HARRY POTTER'S 1ST VILLIAN HIS ARCHENEMY

LORD VOLDEMORT

CLAIMABILITY

100

ACCOUNT IN DMV ROUTE YOU SPOKE WITH RP OR AUTH TP REFERRED THEM TO THE HOTLINE HOW LONG DO YOU GET TO KEEP THE ACCOUNT BEFORE ANOTHER CONTACT IS NEEDED?

7 DAYS

200

4DMA ACCOUNT SPOKE WITH RP NOT PAYING TODAY GAVE EXP DATE BUT DIDNT DOCUMENT THAT THE INFO WAS PROVIDED IS IT CLAIMABLE TO THE NEXT AGENT?

YES THE NEW AGENT WOULD GET THE ACCOUNT THE INFO IS REQUIRED TO BE DOCUMENTED

300

DOES AN INBOUND CALL IN AN OPEN CLAIM HOLD THE ACCOUNT FOR THE DAY?

NO THIS IS ONLY FOR AN OUTBOUND/ONLY WAY FOR INBOUND IS WITH PAYMENT(FULL PAST DUE)

400

ACCOUNT HAD NSF 3 DAYS AGO OWNING REP STARTED THE PROCESS TO CALL RP BUT RP CALLED IN AT THE SAME TIME AND PAID WHO GETS THE ACCOUNT?

THE NEW AGENT SINCE OWNING AGENT DID NOT COMPLETE THE CALL THEY DID NOT GENERATE THE CALL BACK.

500

NSF LAST MONTH & NSF TODAY FOR THIS MONTH NO CALL MADE IS IT CLAIMABLE TO THE NEW AGENT. 

YES AS LONG AS THE NEW AGENT MAKES UP BOTH PAYMENTS THE ACCOUNT IS CLAIMABLE.

WINDOWS

100

window to view credit reporting info(all directories)

w12

200

letter request window for edgv1 AND toll

W 738

300

What is the perfect tie windows

W 241

400

ez pass breakdown window in toll 

w188

500

termpa window

W 780

ALL THINGS MTA

100

what is the cancel code for an MTA settlement

12

200

MAX MONTHS YOU CAN DO A SET PPA

36

300

HOW MANY DAYS ONCE APPROVED DO THEY HAVE TO START THEIR PAYMENT ARRANGEMENT?

15

400

RP SAYS MY BROTHER WAS DRIVING SO SEND HIM THE BILL--WHAT IS THE PROPER REBUTTLE

THE VEHICLE IS REGISTERED TO YOU SO YOU WOULD BE RESPONSIBLE FOR ANY VIOLATION THAT YOUR BROTHER OBTAINED. YOU CAN PAY IT AND GO TO YOUR BROTHER FOR HIM TO PAY YOU BACK BUT THE DEBT CANNOT BE TRANSFERRED TO HIM.

500

T02 VS T2 VIOLATION 

T02 EZ PASS PRESENT 

T2 NO EZ PASS PRESENT