Marketing
The CRM that we use to add leads and referrals into.
What is WelcomeHome?
Needs to be completed before extending job offer.
What is the background check?
Policy 8.09 states that handwashing should be conducted for how long to be effective.
What is at least 20 seconds?
The timelines for required assessments.
What is upon admission, 14-days after admission, upon change of status, quarterly, and annually?
Number of days we have to wait before sending emergency relocation form to the ombudsman.
What is 3 days? (This is including any reason that the resident is out of the community - hospitalization, TCU, etc.)
The building walkthrough includes:
What is; before anything else - starting at the parking lot and walking through the entire building - every common space, kitchen, and at least 5 resident rooms to ensure tidiness and tour readiness? Be sure to say hi to staff and bring them to walk and talk so it becomes habit for them.
Time frames around TB steps and being read. (in regards to 2-step TST)
What is between 48-72 hours for reading and what is 7-21 days between step 1 and 2?
The emergency policies that are reviewed during the quality assurance meetings.
What is the missing resident and fire evacuation?
Examples of skills listed on delegated tasks (must get at least 5 right).
What is hoyer lifts, EZ stand lists, TED hose, ACE wraps, slide board transfer, nebulizer, CPAP machine, feeding tube, oxygen, specialized orders resident specific, etc?
Number of times a year that resident receive Fire and Sever Weather training.
What is annually? (1x/year)
Post-tour follow-up methods that are more personal than emails.
What are handwritten thank-you cards or phone calls?
This is the process of transferring an employee to another sister community or Pine Staffing.
What is: communicate with the manager of the new community or Pine and loop the Regional in about transfers, ensure the employee is in good standing and a complete file is prepared to be sent, and to ensure smooth transition we can require a 2-week notice of change?
A resident has a new bedrail, what is the procedure for nursing to follow.
What is: Top of orders tab indicating location of bedrails. For example, “okay for bilateral bedrails”.
All residents have PRN bedrail order within eMAR.
Service plan should indicate location and reason of use. For example, “okay for bilateral bedrails to increase independence with bed mobility”.
Compliant bedrail assessment with no blanks and proper measurements.
Documentation of education on risk vs benefits of bedrail usage. Including possible entrapment/suffocation. Ensure that maintenance is aware of residents with bedrails for monthly audits. ?
Process to follow if narcotic count is off.
What is: be sure that Director and Nurse are aware, initiate investigation and begin interviewing staff, gathering timelines, complete narcotic counts, complete either med error form or VA report when necessary, and contact DON and Regional?
Number of snacks required to be served daily to residents.
WelcomeHome can categorize leads by readiness (cold, warm or hot leads) by using this kind of system.
What is lead scoring?
The requirements to be completed at an employee's annual eval.
What is annual evaluation, TB form, fit testing, Educare (infection control, dementia training, VA refresher, AL Bill of Rights, Emergency Preparedness, mental health, and personal cares (if caregiver)), as well as orientation course?
Upon admission and discharge - what form should be completed in regard to the resident room.
What is the move-in and move-out inspection checklist? This form ensures that when a family leaves that we can properly give charges as it is completed upon admission and acknowledged from family.
Event that requires a change of condition assessment.
What is any change in condition, signing onto or off of hospice and any reason as seen fit by nursing?
What is: The service plan, EMAR scheduled every shift, treatment assessment, uniform assessment, and in the kitchen (for kitchen staff and caregivers to be aware)?
Being tour ready means...
What is frequent building walkthroughs, getting your staff to notice the same things for walkthrough, having marketing materials and inquiry forms, always being sure that someone can give a tour on shifts (including afterhours and weekends), and ensuring that the model room is presentable.
The 6 characteristics listed in the employee profile to carry forward the culture.
What is Leadership, Positive Culture, Service, Team, Excellence, and Ownership?
Policy 6.34 about falls - this needs to be documented within the follow up note.
What is:
date and time of incident, summary of incident, ROM, skin integrity/injuries, vitals, interventions (required new for every fall), notifications, witnessed or unwitnessed, pain, using assistive devices, call light, what was last seen/doing?
This is required in the progress note of a MAARC report.
What is this progress note includes the investigation findings, MAARC report number, interventions, IAPP assessment updated, service plan changes, and internal investigation form completed. The more detailed we are with documentation, the easier OHFC investigations will be?
Process to move a resident from AL to MC.
What is; care conference with the family to discuss change, ensure proper diagnosis and care notes to support move, POA in place to ensure decisions are made for resident, communicate with DON and regional on reason to move, establish proper timeline to ensure safety, and communicate with team taking resident for proper move in protocols to be met.