Client Service
Dahlia and Mallory co-created a version of this document for couples therapy sessions; Sung-Mun created a version for family therapy sessions; Kat is working on a version for children and adolescents.
What is the Resilience Lab New Client Packet?
Laura is primarily responsible for getting this feature off the ground at Resilience Lab.
Which 2 Residents are working on the ideal role description exercise based on their career aspirations? *Hint: they are new to the team!
Romi and Lexi
Shani co-created these documents to ensure that clinicians 1) receive a standardized, high quality supervision experience AND 2) have a streamlined way to track clinical hours towards their licensure
What is the Supervisor Manual and Licensure Hours Tracking Document?
These individuals have been welcoming peer guides to over 90 new clinicians.
Who are the Residents?!
Which Residents came to the rescue when the Care Coordination team was short staffed, including implementing our At Capacity Procedure and building out the Launchpad?
Rachael and Sky
This Resident has built out the Launchpad by creating comprehensive, searchable pages for every sub-section of our Self Learning Library (e.g., "OCD" includes the DSM criteria, available e-books, recorded workshops, and selected articles, worksheets, and scales)
Rachael
This Resident is responsible for the majority of the content in Resilience Lab's "Thought Lab" (i.e., 30+ blog posts).
Who is Dahlia?
This former Resident co-created a comprehensive strategy for securing and tracking partnerships (e.g., Mountainside, Ascendent, Peer Health Exchange, the Mighty, Acadia Health).
Who is Brett?
Dahlia, Emily, Lauren, Mallory, Menemsha, Somaly are all aiding recruitment through this project.
What are candidate interviews?
These Residents successfully created and facilitated a Sexual Healing therapy group and DBT skills group with rave reviews from 20+ clients.
Who is Alessandra and Laura?
Prior to it's launch, members of the Resident team audited over 8 hours of video content to provide targeted feedback for this essential component of the Fundamentals program.
What is onboarding (Tier 1)?
Which Resident is responsible for creating homemade "tokens of appreciation" for all clinicians once they reach their 6- and 12-month anniversaries?
Somaly
Sky and Alessandra co-created this weekly group to support clinicians in their clinical work (e.g., collaborative case conceptualization, whole-person treatment plans, personalized interventions).
What is peer supervision?
Sung-Mun immediately volunteered to facilitate this after a number of clients requested a space to process the outbreak of violence against the Asian community during the COVID pandemic.
Former Resident Brett co-created this document, which we use to determine which risk profile clients fall into based on their acuity level (i.e., clinically appropriate, high-risk screen, automatically refer out).
What is the Level of Care Guidelines?
In total, the Residents have facilitated over 15 of these 60-minute Friday offerings.
What are workshops and discussions?
Lauren has submitted, prioritized, and tested over 200 of these in Airtable.
What are bug reports and enhancement requests?
What is state-by-state research on the clinical ethics and regulations in NJ, CT, and MA?
Every 2 weeks, Mallory writes this column of the Lab Report.
What is the Anti-Racism column?
This Resident created a 65-page annotated document with over 360 NYC-based resources for clinicians to connect clients with to aid case management.
Who is Emily?
Over 12 Residents will be co-creating and co-facilitating this 12-week program to support new clinicians in acclimating to Resilience Lab.
What is Tier 2 of the Fundamentals Program?
The biweekly newsletter for "clinicians, by clinicians" published by Lauren and Shani.
What is the Lab Report?
Which 2 Residents are responsible for co-creating our 360 Annual Performance Review process?
Shani and Taylor
Alessandra, Menemsha, and Emily are members of this committee, which created a(n) social issues response protocol, hiring audit, rupture/repair model, inequity assessment, and pay transparency procedure in the last 6 months.
What is the Action Committee?