Team Members
This lead considers himself a GEARHEAD and has owned more than 20 cars in his lifetime.
Who is Dillon Carter
This resource allows our employees to easily access underwriting guidelines and step by step instructions on how to process internal tasks
What is Knowledge Base
Underwriting articles may be broken up by state if the rules vary by state
True or False
What is True
When asking for support from this team, it is best practice to enter these two details
What is member number and topic
ex: 123456/Payment Plan
When we get to receive perks like Driving Experiences or MSC Day, what is that an example of?
Enjoy the Ride!
Payment Plans are tricky but also so interesting that this lead has mastered them
Who is Britt Spencer
This daily email is sent to you that includes daily KPI's, areas of the business to consider and a funny meme
What is MSC Daily
Knowledge Base can be searched in this platform
What is Salesforce
When a member asks a question you are not sure how to answer your first step is to utilize what resource?
What is knowledge base
Hagerty U optional classes are an example of?
Improve Every Day
This lead has been teaching our newest AM's the best practices of taking an escalated call (AKA Service Recoveries)
Who is Logan Wilson
This MSC Support Channel allows you as the AEA to request support on Agency related questions
What is Help_Agency_MSC
Articles are labeled with what countries they pertain to
What is US and Canada
If a billing concern is presented by a Canadian member and you are unable to resolve the concern what slack channel would you use to request assistance?
What is #help_can_msc
When you switch a shift with a coworker, what core value does that exemplify?
Take Care of Each Other
This Canadian Team Lead is a familiar face in many announcement and communication channels.
Who is Aaron Howard
Promotional classes that allow employees to learn and gain additional Underwriting Authority
What is Level Up Training
Searching KB for rules around AEA goals can be found by searching with
What is Key Words
What is U.S. AEA Responsibilities and Goals
What is Goals
What is AEA
What is Responsibilities
When a caller has requested to speak with a supervisor the first person to seek availability from is who?
Who is your assistant manager
When a TL helps you in the help space, what value is that?
One Team Hagerty
Knowledge Base is the most helpful resource available to you, what TWO leads work closely with editing the content
Who is Justin Heary
Who is Joan Steven
This team supports the MSC with a third channel specifically which requires a special license.
What is Canada Help
When an article is confusing or perhaps outdated suggestions can be sent to
What is HSCKM@Hagerty.com
Before coming to Help Space- what resource besides Knowledge Base can & should be utilized?
What is the Job Aid
When summer is crazy and the call queue is hot, being conscious of our AHT is an example of what?