This is who a job seeker from Toronto calls for assistance
Who is Reesa Rosen, or the Toronto HelpDesk
100
This villager is responsible for pre and post conference communications; the delivery of collateral material, and any follow-up with prize winners.
Who is Danielle.
100
When you have a suggestion for a NewsByte, you send the URL to Shawn, Caroline and Marina, in order for them to decide as a team if it will make it into Village Vibes. True or False.
What is False. You only need to send it to Marina.
100
Villagers need assistance from Tech in order to set an out of office reply on their email. True or False.
This is the person I send an email to when I want my charitable donation matched.
Who is Tracy?
200
This HelpDesk manager approves listings placed by advertisers in Brampton, ON.
Who is Kim.
200
Villagers in either of these two roles can make an advertiser preferred.
Who are account managers, or HelpDesk.
200
Marina has the primary responsibility for updating the Contact Us page at CharityVillage. From time to time, Sarah can also make updates to this page. True or False.
What is True.
200
It is not possible for Villagers to receive an automatic deposit of their fees and any reimbursement of expenditures to different bank accounts. True or False.
False. If you want fees in one account, and reimbursement of expenses in another (even if it's a different banking institution), Cathy can set that up for you.
200
This villager is responsible for the printing of collateral material and business cards.
Who is Sarah.
300
Customers experiencing technical problems should be directed to Nathan on their initial call. True or False.
What is False. The HelpDesk is often able to help a customer with a number of common technical issues. Nathan is the second tier or problem solving for technical issues.
300
An advertiser needs our help to change their name, address or replace a name on their account. This can be done by the account manager or the HelpDesk. True or False.
What is True. (Danielle can also do this but the account manager and HelpDesk are the best choices, in that order)
This company is located in Toronto, and is responsible for the care and smooth operation of the CharityVillage.com servers.
Who is Tenzing, or formerly known as Canada WebHosting.
300
These are the original documents that must accompany your expense claim, that's mailed to Cathy Olech after your manager approves it.
What are receipts.
400
A nonprofit is holding a silent auction, and would like CharityVillage® to donate a prize. This is the villager that you can forward their request to for follow-up.
Who is either Tracy or Doug.
400
This Villager is responsible for the maintenance of the Featured Advertiser bar.
Natalya generates PIN codes for clients, and then forwards them along to the appropriate account manager for their use. True or False.
What is False. The account manager can now generate their own PIN codes.
400
This person receives all email directed to the email address campus@charityvillage.com.
Who is Shawn.
500
An advertiser has had an unsuccessful credit card transaction with their career centre listing. CharityVillage® will not approve their listing until the transaction has cleared. True or False.
What is False. The listing will be reviewed/approved like any other. Cathy will follow-up with the client about billing/payment.
500
This account manager is responsible for clients in Nunavut.
Who is Sue.
500
This is the person who is chiefly responsible for defending and maintaining the CharityVillage trademarks.
Who is Doug.
500
The tech team have access to customers credit card information on the back end of our ecommerce portal. True or False.
What is False. Customers credit card payments through our ecommerce portal are not visible to any villager.
500
Steven must post all ads on behalf of for profit advertisers. True or False.
What is False. The for profit advertisers post their own ads, just like the nonprofit advertisers do.