This is the flow of electrons from one atom to another
What is Electricity
100
The system that is used for storing and maintaining customer information
What is CSS
100
Updating information such as driving directions will be done on which of the big three?
What is the Premise object
100
An Account contact can be created quickly, but only when you type these keys
Alt+ AACA
100
FACTA is comprised of 3 items of verification, name them
What is the Customer name, Full address(zip code not included), Last four of social security number
200
In Massachusetts, We service electric to a great deal of customers.........how many?
What is 1.6 million
200
Web online tool use as a reference tool when taking calls
What is PRO
200
CSS is comprised of three objects, list them
What is Customer, Premise, and Bill Account
200
A Critical contact is recognized as this color on the contacts screen
What is Pink
200
This process allows customer to receive their monthly bill by email
What is Paperless Billing
300
Double Jeopardy!!!!!!!!!!!!!
As much as we would like to have customer service contact centers throughout our New England territories, We only have one. Where is it located?
What is Northborough, Massachusetts
300
The mouse that confirms your log in/out is ready
What is Clicker(Chester)
300
The party that is responsible for the bill
What is the Customer
300
Double Jeopardy!!!!!!!!!
Contacts can be created two ways........what are they?
What is automatically and manually
300
The secondary can do a lot, what they cannot do is this
What is Connect or Disconnect service
400
National grid is international!! what is the country outside of the US that we service?
What is the United Kingdom
400
This is used in PRO when a customer calls in request a form to be emailed to them
Forms/Solutions email
400
The term for individual customer or non-individual customers
What is Customer type
400
when viewing contacts on the contacts screen, the difference between account contacts and customer contacts can be explained this way.
What is Account contact has address shown in the address field and Customer contact does not have a address shown
400
When searching for Non-Individual customers, this method is used when the exact name on the bill is not known
What is the 4-3-2 rule
500
They make the rules and regulations for National Grid in Massachusetts. They have a name.......what is it?
What is the DPU(Department of Public Utilities)
500
A customer will be referred here in PRO when a customer is unable to pay their bill and needs additional help.
What is a assistance agency
500
This simple math equation is what connects all three objects together
What is Customer + Premise= Bill Account
500
These two boxes need to be checked to make sure a critical contact is created on the account
What is the critical and do not expire
500
Information like: The Rate, The amount of disconnect notices sent out, the meter number, and the last payment can be shown on this screen.