R/S Outcome
Patient found a pcp near home and no longer need us. i made sure to ask if she was sure since we now have a waitlist. and she confirmed.
Found closer pcp/too far from home
Patient agrees to r/s an appointment, what do we need to confirm that we update in sf
remove reminder call
remove cancel box
update appointment date
select r/s box and fill in r/s date
Patient missed NPV x3 no more reach outs
3x Missed
True or False
When working your cancellation markets if a peer has an overdue task we are able to call and try to r/s
True
Patient stated must have been misunderstanding he only wanted to check OM out not change his doctor.
Remaining with current pcp
True or False
When working a pull up you are able to change the r/s name to your own?
False : lead ownership will apply for pull ups
not coming to us we cost to much he says i couldnt understand him at all - i think he brought up a bill or something
Declined R/S: Confused
We have made all 4 attempts of outreach and not able to contact the patient to R/S
there has been a pcp change done already, what stage are we updating it to?
PCP change comp: unable to R/S
Doesnt want to schedule bc we are part of amazon
Declined R/S: Word of Mouth
when working the daily r/s report you find that a patient that your peer r/s attended their appointment and a pcp change was completed
What stage do you change it too?
appointment attended: pcp change completed