NURSING
This person must be notified immediately when a resident has a sudden change in condition
Charge Nurse
YOU - We are community workers, everyone assists in cleaning up
This person should be notified if a resident is not eating
Nurse or Dietary Manager
Who do provides updates on the resident's medical condition
The nurse or provider
Who helps with activities
EVERYONE
Who do you contact when a medication is missed or given to the wrong resident during your shift
Notify the charge nurse, physician, and family. Follow instructions from the physician
This is how to report broken equipment in a resident room
Notify Nathan, Denise, or Susan
This must be followed for residents with allergies or special diets
Physician diet order
Who is the correct person to notify when a family member has a complaint?
Susan / Denise / Ali / Tiffani / Charge Nurse
Who do you ask to join an activity
Residents / Family Members / Co-Workers
Who do you contact if you see a resident on the floor and appears to have fallen
These protocols must be followed to prevent the spread of infection
Cleaning procedures / washing hands
When delivering meals this is what you verify the meal matches the diet order
Diet Order Card
Who handles the billing or insurance questions
Business Office / Alexis
Who do you contact if a resident expresses they would like to do a certain activity again?
Nicole - Lifestyle Coordinator
This is what you do when a resident refuses medication
Wait a short period of time and attempt another person. Document and notify the nurse / physician
Who do we can when the internet goes down
Nathan and/or Denise
This condition during meals requires immediate action and notification
Difficulty swallowing (risk of aspiration)
This is what you do if a visitor is disruptive
Notify charge nurse / Owner / Administrator
Who to contact if someone wants to volunteer in our community?
Take a name and number and give to Nicole - Lifestyle Coordinator
This must be reported immediately if suspected
An incident of abuse / neglect - report to the nurse and Administrator and/or DON
Who is responsible for keeping the environment neat, tidy, and free from clutter
YOU
This must be updated to reflect resident food likes and dislikes
Resident's Care Plan
Who coordinates care conferences and discharge planning.
Social Services / Renay
What to do when a resident express boredom and lack of engagement?
Talk with the resident, Be With Them, Do something 1:1 with them, Report to co-workers and Nicole, Lifestyle Coordinator