Departments
For questions about upcoming river cruise itineraries and pricing, contact this team.
Who is the Reservations Department?
To process a cancellation, email this team.
Who is Res@amawaterways.com
TA Tommy is wondering if we received their client's allergy form.
Who is Res Support- Booking Audit Specialists
You will contact the Sup line for all general questions.
What is True?
Questions about how to apply for a FAM reservations
Who is fams@amawaterways.com
For assistance with travel agent portal logins, cruise check ins and technical support.
Who is the IT Help Desk?
Promotion not pulling into Seaware, email this team.
Who is Itdata@amawaterways.com
TA David would like to add business class air plus to his reservation
Who is Reservation department?
The Air Department will apply Air Plus to the reservation.
What is False?
To split a private transfer between 2 reservations
Who is Res- Finance and Credit Specialist
For purchasing FCBs after a guest has sailed within 30 days
Who is Res- Finance and Credit Specialist?
TA is asking why they haven’t received their commission yet, and it is within the time frame they should have received it.
Who is apquestions@amawaterways.com?
TA Maple called in to apply the guest’s FCB; however, it's not showing in Seaware under the clients ID.
Who is Res- Finance and Credit Specialist
Reservation department can quote group bookings
What is False?
Would like a refund on the air after the air has been ticketed
Who is Air desk
For questions regarding custom air, schedule changes and air quotes.
Who is Air Desk?
Guest inquiring about bidding on an upgrade with our PlusGrade program.
Who is upgrades@amawaterways.com
TA Sally would like to add her guest global enter number
Who is Air desk?
To confirm the exact penalty amounts for cancellations, you can contact Res- Finance and Credit Specialist.
What is True
To see if we can accommodate one extra night on the AmaMagna pre-cruise within 30 days."
who is magnaops@amawaterways.com
For pricing on 5 double occupancy cabins
Who is group sales?
This department email should be CC'd on all internal emails
Who is Sup@amawaterways.com
TA Susan would like to process a cruise move without penalties
Who is Sup line
Res Support- Booking Audit Specialists assist with allergies declaimer forms
What is True?
Trip was interrupted due to low water
Who is customerrelations@amawaterways.com