New Student
What does RR Status mean?
Restricted Registration associated with the admission status.
KB 57337
Can a student disregard the Exit Counseling notification if they are actively in attendance?
It is recommended that the student complete the Exit Counseling process to ensure that they are aware of their repayment options.
KB 60152
True or False. A student can request a Leave of Absence when out of attendance for greater than 14 days from their LDA (without an unforeseen circumstances)?
False. KB 64912
If a student is at their cost of attendance (COA) and scholarship funding were awarded that created an overage in funding (based upon the COA) for the Academic year, would an RTL occur?
Yes.
KB 65042
What is the Help Desk General Question Box?
Help Desk cases should be opened in SRM when action needs to be taken on an account. General Questions should be submitted from the Help Desk SharePoint site when no action is needed but you have a question about a situation or process.
KB 71214
What is a Risk-Free Period?
The Risk-Free Period is eligible for students who have not previously enrolled at the University and declared less than 24 credits on the admissions application. If at any point in the first three weeks and the student feels this is not a good fit, they are not financially responsible for the weeks attended. If a student decides they want to continue with the course beyond the third week, They can continue without any lost time, with more than half of the first course completed. Once they have met attendance in the fourth week, they are financially responsible for the weeks attended. KB 57433
What is the time frame for the funds acceptance process to become available in a new AY for a new student (assuming all financial aid documents are on file)?
After confirming the student has a valid ISIR, meets awarding criteria, and in AM status at the start of class, the funds acceptance will be available up to 7 business days.
KB 71991
How many days can an LOA be requested within the student's 12-month period?
A student cannot exceed 180 days of Leave of Absence (LOA) time within a 12-month period. Once an existing 12-month period ends, the next 12-month period starts upon the student’s next approved LOA.
KB 53838
How would you explain a return to lender to a student, (if student is out of attendance)?
Federal financial aid funds are disbursed to a student under the assumption that he or she will attend school for the entire period for which the assistance was awarded. When a student graduates or is considered withdrawn from the University, Student Financial Services-Operations (SFS-O) is required to perform a R2T4 calculation. The calculation determines the amount of financial aid a student earned during their payment period.
https://apolloedu.sharepoint.com/sites/StudentFinancialServices/SitePages/Return-of-Title-IV.aspx
Can a student on FD (Financial Aid Disqualification) be offered FDD?
No, unless the SAP Appeal has been denied.
KB 69911
How does Financial Aid Services determine which award year to use if the Academic Year crosses over 7/1?
If a Loan Period (LP) contains both 6/30/24 and 7/1/24 this is considered crossover and we can award with either 23/24 or 24/25 paperwork. FAS will award using the earliest award year with a valid ISIR.
KB 61047
What document is required to clear a defaulted c-code on an ISIR?
Default Resolution Letter
KB 61006
True or False. All LOAs must have a start date within 14 days of the last ARA posted on or before the course end date?
True.
KB 64912
What steps are taken to determine a recovery of funding (return to class after a break less than 180 day)?
Determine if student has been out of attendance for less than 180 days, by reviewing the LDA in SRM.
We can process a recovery of funding within same AY. (Recovery details can be calculated in Oracle and by calculating the remaining classes in the payment period or academic year).
KB45285
True or False. All students are eligible for deferred 60 payment option.
False. Only tuition reimbursement students that receive employer funding are eligible.
KB70530
True or False. A student can be cleared for a class with an ALT code for the high school completion document in OSIRIS?
True.
KB 55178
What is the processing time for a program change?
30-45 days.
KB 49604
If an LOA is requested, will the AY end date be extended to a later date?
Yes.
KB 45285
How are a DBC student's funds recovered after a return to lender is processed?
If a student has unearned funds returned to the lender and then re-enrolls, the remaining undisbursed payment period funds will be divided among the remaining courses in the payment period. This includes any funds that sent to the lender and recovered. The second half of the payment period will not be affected, as only funds for the period the student withdrew from will be redistributed.
KB 78349
How would one access the Employer Billing SuperScreen in Oracle?
KB 61315
If a student is reflecting an external overlapping loan in FAS, how would we determine loan eligibility?
Subtracting the loan amount reflected and any pending disbursements in Vocado or on the ISIR, by the eligible loan amount for the AY.
KB 61615
What are the steps in the Reaffirmation process?
KB 43521
When can an FA submit an HD ticket regarding an LOA discrepancy?
When would a return to lender calculation not be necessary?
https://apolloedu.sharepoint.com/sites/StudentFinancialServices/SitePages/Return-of-Title-IV.aspx
Under what circumstance/s can an HD ticket be rushed?
KB 60371