Process of Communication
An example of this type of communication would be a nurse asking the patient, “You are feeling better today, right?”
What is leading question?
An exchange of information using words, including both the spoken and written word.
What is a verbal communication?
A nurse was able to speak up for a patient who she felt was not receiving the same standard of care as another patient. In this situation, the nurse was acting in this essential role for her patient.
What is an advocate?
In this form of leadership, the leader assumes control over the decisions and activities of the group.
What is autocratic leadership?
A coping mechanism used by many nursing students.
What is crying?
When a nurse is able to understand and effectively respond to a patient’s linguistic need in a healthcare setting they demonstrate this element of communication.
What is linguistic competence?
A nurse walks into a patient’s room to find the patient in tears. The nurse says, “Everything will be alright.” By using this statement, the nurse utilized this form of communication, which can be detrimental.
What is non-therapeutic communication?
The nurse identifies learning needs; then the nurse, patient, and family mutually develop goals for teaching information necessary to promote health.
What is a patient and family educator?
This leadership style is most effective when all staff participants have a deep understanding of both clinical and administrative processes.
What is Laissez-Faire leadership?
This external device is used for incontinence, more commonly in females.
What is a Purewick?
This element of communication is a feeling of mutual trust that is experienced by people in a satisfactory relationship and also facilitates open communication.
What is rapport?
A nurse makes a medication error when a series of events forces the nurse to be late in passing the medication. The nurse thinks, “It’s so frustrating when we’re always so short-staffed. I don’t know how I’m going to manage to get everything done that I’m supposed to!” The nurse has just demonstrated this form of communication.
What is intrapersonal communication?
The use of therapeutic interpersonal communication skills by the nurse to provide information, make appropriate referrals, and facilitate the patient’s problem-solving and decision-making skills fills this role.
What is a Counselor?
This leadership component is demonstrated when the personality of an individual tends to sway the group at large over the decisions of the designated leader.
What is implied power?
Something that most nursing students consistently need more of.
What is sleep?
Nurses who consistently demonstrate warmth and friendliness; openness and rapport; empathy, honesty, authenticity, and trust; caring; and competence have these characteristics that leave them well disposed to communicate effectively.
What are dispositional traits?
A nonverbal form of communication that is depicted in the way a person holds their body.
What is posture?
A nursing role defined as “the effective use of skills in organization, communication, and advocacy to facilitate the functions of all members of the health care team as they provide patient care.”
What is a collaborator?
This leadership style views an organization and its members as interconnected and collaborative, and moves beyond the traditional modes previously experienced by all levels of workers.
What is quantum leadership?
Nursing students can be found doing once the semester is finally over.
What is relaxing?
This zone is a space of approximately 18 inches to 4 feet and is described as a distance used when interacting with close friends.
What is a personal zone?
The process of preparing to listen, observing what verbal and non-verbal messages are being sent, and then delivering appropriate feedback for the purpose of showing attentiveness to the message being conveyed.
What is active listening?
A philosophy and set of practices that begins with the natural feeling of wanting to serve. Its aim is to enrich the lives of individuals, build better organizations, and ultimately create a more just and caring world.
What is servant leadership?
This practice is autonomous and accountable within professional nursing; it is a characteristic of a democratic leadership style and the heart of a self-governance model of unit organization.
What is a decentralized decision-making process?
This technique is used to promote mindfulness in nurses.
What is S. T. O. P. (Stop and take a break, Take a few deep breaths, Observe inside yourself, and Proceed after your pause)?