Process of
Communication
Communication
An example of this type of communication would be when a nurse asks the patient, “You are feeling better today, right?”
What is a leading question?
This is the exchange of information using words, including both spoken and written words.
What is verbal communication?
A nurse was able to speak up for a patient who she felt was not receiving the same standard of care as another patient. In this situation, the nurse was acting as this.
What is an advocate?
When the leader assumes control over the decisions and activities of the group, they are utilizing this style of leadership.
What is autocratic leadership?
This is a coping mechanism used by many nursing students.
What is crying?
When a nurse is able to understand and effectively respond to a patient’s linguistic need in a healthcare setting.
What is linguistic competence?
A nurse walks into her patient’s room to find her patient in tears. The nurse says, “Everything will be alright.” By responding this way the nurse is using this type of communication technique.
What is non-therapeutic communication?
The nurse identifies learning needs; then the nurse, patient, and family mutually develop goals for teaching information necessary to promote health.
What is a patient and family educator?
This leadership style is most effective when all staff participants have a deep understanding of both clinical and administrative processes.
What is Laissez-Faire leadership?
This external device is used for incontinence, more commonly in females.
What is a PureWick?
A feeling of mutual trust that is experienced by people in a satisfactory relationship and also facilitates open communication.
What is rapport?
A nurse makes a medication error when a series of events force him to be late in passing the medication. When he starts to think, “It’s so frustrating when we’re always so short-staffed. I don’t know how I’m going to manage to get everything done that I’m supposed to!” it is an example of this form of communication.
What is intrapersonal communication?
The use of therapeutic interpersonal communication skills to provide information, make appropriate referrals, and facilitate the patient’s problem-solving and decision-making skills.
This leadership component is demonstrated when the personality of an individual tends to sway the group at large over the decisions of the designated leader.
What is implied power?
This is something that a nursing student is frequently lacking in.
What is sleep?
Nurses who consistently demonstrate warmth and friendliness; openness and rapport; empathy, honesty, authenticity, trust; caring; and competence are well-disposed to communicate effectively.
What are dispositional traits?
A nonverbal form of communication that is depicted in the way a person holds their body.
What is posture?
This nursing role is defined as “the effective use of skills in organization, communication, and advocacy to facilitate the functions of all members of the health care team as they provide patient care.”
What is a collaborator?
This leadership style views an organization and its members as interconnected and collaborative and moves beyond the traditional modes previously experienced by all levels of workers.
What is quantum leadership?
Nursing students can be found doing this when the semester is finally over.
What is relaxing?
This zone is a space of approximately 18 inches to 4 feet, and is described as a distance used when interacting with close friends.
What is a personal zone?
The process of preparing to listen, observing what verbal and non-verbal messages are being sent, and then delivering appropriate feedback for the purpose of showing attentiveness to the message being conveyed.
What is active listening?
A philosophy and set of practices that begins with the natural feeling of wanting to serve; its aim is to enrich the lives of individuals, build better organizations, and ultimately create a more just and caring world.
What is servant leadership?
This practice is autonomous and accountable within professional nursing; it is a characteristic of a democratic leadership style and the heart of a self-governance model of unit organization.
What is a decentralized decision-making process?
This is a technique used to promote mindfulness in nurses.
What is S. T. O. P. (Stop and take a break, Take a few deep breaths, Observe inside yourself, Proceed after your pause)?