JPM PC Wires
Chase Private Client 1
JPMC Basics
Chase Private Client 2
PCPS
100

This is the status of a case if you are awaiting for the CES or RM's response.

What is Action Required Banker?

100

The system used to verify an existing Wire Agreement Form

What is EIV (Enterprise Image Viewer)?

100

What do the initials "J.P." in J.P. Morgan stand for?

What is John Pierpont?

100

The online wire limit set for personal CPC accounts?

What is $250,000?

100

This is the cut off time for wire transfers.

What is 6pm ET?

200

All wires have a transaction number but not all wires have a ____________.

What is Federal Reference Number or IMAD?

200

The process in place that can take up to 30 minutes to initiate a wire agreement over the phone.

What is Docusign?

200

What is JP Morgan Chase’s Purpose?

What is "Making dreams possible for everyone, everywhere, every day."?

200

Process that can be done only during the 10-day Grace Period to adjust a CD.

What is a CD Renegotiation?

200

The time frame to cancel an international wire.

What is 30 minutes?

300

For _________ wires, The client can request a future-dated wire up to 10 days in advance.

What is domestic?

300

CD offered specifically only to Private Client Customers.

What is a CD ladder?

300

If confirming JP Morgan Private Client eligibility, what should happen if, after 24 hours, there is still no Private Client indicator, RM/Sr PCBS assignment, or confirming comment?|

What is The case should be closed?

300

Cards issued to non-account owners that offers access to ATM and POS purchases.

What is a Privilege Card?

300

This is a banking service delivered through a Relationship Manager who provides personalized, concierge-level guidance, navigating your needs across personal and business banking, lending, investing, and planning, with accessibility during and beyond normal business hours. 

What is J.P. Morgan private client?

400

If the recipient’s name is longer than 35 characters, you should enter the full beneficiary’s name under the __________________________________________ field.

What is Additional Instructions Needed for Receiving Bank

400

Is trained to help with both and Consumer and Credit Card needs

What is a Cross-skilled Specialist?

400

In identifying JP Morgan Private Client. What should the case owner do if no eligibility indicator or RM/Sr PCBS assignment is available on both customer assist and OneJPMC?

What is - How to Contact the case submitter and request that a confirming comment be added?

400

Average beginning day balance required to avoid a monthly service fee with CPC Account:

What is $150,000 combined?

400

This is not required when it’s a repeating wire accessible via contact history.

What is the full account number?

500

Provide at least 2 key verification steps before handling a contactless wire

What are 

  • Verify valid Wire Transfer Authorization Form is on file for customer

  • Verify wire is Domestic 

  • Verify wire amount is $50,000 or less 

  • Verify request was submitted through case tool by RM / CES with all applicable details and indicate the following: 

  • Verify in case tool that submitter asked client and answered four wire scam questions 

500

Department that can help adjust the limit on the privilege card

What is DCFP (Debit Card Fraud Prevention)?

500

On our recent update, what are the three acceptable ways to confirm Private Client eligibility?

What are --

  • Private Client indicator in Customer Assist and/or OneJPMC
  • RM/Sr PCBS assignment in Customer Assist and/or OneJPMC
  • Case comment confirming the assignment has been requested
500

Service contracted by Chase to help Client in multi-language

What is Language Line Services?

500

The three-group member that will receive the membership group for JPM Private Client? 


What is Individual, Trusts, Businesses?