Show:
USOCS
MISC.
Dispute Types
SYSTEMS
BSA
100

The DS1 Interoffice Mileage USOC

What is 1L5XX

100

The Form in the Process Center you have to complete if claims total 5,000 or more.

What is TR102

100

The customer comments state: 90HCGS278106OB - MVV - Disputing AT T billed invalid maintenance charges related to truck rolls for repairs of AT T owned network.  These charges cannot be passed to CenturyLink - TT: TB120754: ATT tech found a bad cable, tech replaced cable to restore service.  Trouble ultimately located in AT T network.

What is Maintenance Disputes

100
2 Screens in WFA to view the ticket trouble code.
What is OSSCHI AND OSSTR
100
The difference between the contract rate and the guidebook rate
What is the credit the customer receives in arrears
200

The Southwest DS3 Per Mile USOC

What is 1J5HS

200
The Spreadsheet that must be attached to the TR102 that houses copies of the invoice, Calculation spreadsheet, etc
What is UDAP
200

The customer dispute states: I disconnected the ckt on 5/13/22, but I am still being billed

What is Disconnect

Double Jeopardy!!!!

200

System used to view Billing Data other than CABS

What is EXCLAIM

200

Broadband Forbearance Contract Disputes APEX Document Number

What is ATT-EBS-62-000033

300

The West DS3 Chan Term USOC at the 1st CKL

What is Z3MAP ?

300

The APEX Document number for Issue/Cause Codes

What is ATT-EBS-62-000069 

300

The customer dispute states: I was billed mileage and my calculations show 5 miles but you are billing me for 6 miles. 

What is Interoffice Mileage

300

Ordering system for ASC 

What is EXACT 

300
Allows automation of the basic processes required to calculate charges at the contracted rates and issue the credits or debits required to reconcile CABS billed charges to the contract defined rates. The FID CNUM, on the Circuit ID line of any eligible circuit, identifies the circuits for handling
What is ECARS
400

 The ASE CIR USOC for 10M

What is OEM1O

Double Jeopardy!!!!!!!

400

The Document that tells you the SOA/SOD (Schedule of Authorization/Delegation). This shows you the people that need to approve the adjustment based on the adjustment amount.

What is the WGS TR102 JOB AID

400

The customer dispute states: My contract states that I should only be billed 20% ETL in the 1st 12 months, but you billed me at 50%

What is Early Termination Liability

400

The system/website used to view maintenance/repair tickets (Not WFA) 

What is Fingertip

400

The base contract number is this number of characters

What is 6 ?

Double Jeopardy!!!!!

500
The ASE class of service for Real Time
What is OEMRT
500
3 Places you can search for adjustment errors
What is Adj Followup, Adj Search, Webtaxi Homepage
500

The customer dispute states: MRC should be $1481.80 CNUMPCB130061+12 did not rcv forbearance cred per Amend 7 contract extn agreement. Only rcvd one mo cred of $1403.20 on the Feb invoice.

What is BSA Contract Credits

Double Jeopardy!!!

500
2 TIRKS Screens used to view the ckt design
What is CD, DRI
500

If a BSA offers different Class of Services, Term Agreements, Tiers, etc. this will be assigned for each variable.

What is a SUFFIX ?