Elements of An Email
Who might the recipients in the Cc field be?
The recipient could be someone who needs in to be in the information loop of the correspondence, but may not need to take action.
Mentioning an attachment in the body of the email but failing to actually attach the file.
Forgetting attachments.
Rule for writing numbers: Spell out numbers under ____ and use figures for _____ and over.
Spell out numbers under 100 and use figures for 100 and over.
Match _________ to Purpose of writing.
Tone.
Think about the purpose of your writing. Is it to inform, persuade, apologize, or express gratitude? The tone should align with this purpose.
What is the purpose of the Subject line in an email?
The Subject line in an email provides a brief summary of the email's content to help the recipient quickly understand the main topic or purpose of the message.
Being too casual, informal, or using inappropriate language, especially in professional or formal contexts.
Using an unprofessional tone in an email.
As the language in a letter or an email becomes more formal, the sentences become __________.
longer.
You are sending a message to a friend to apologize for missing an event. What tone would you use, and why?
A sincere and apologetic tone because you are expressing regret and wanting to mend the relationship.
When can I skip salutations in an email?
When the sender of the email and the recipient are emailing back and forth quickly, engaged in a virtual conversation.
Failing to clearly summarize the email's content, which can lead to confusion or the email being ignored.
Vague or misleading Subject Line.
What language feature do I use to achieve all of the following - show levels of certainty, show assertions, make my requests more formal and polite?
Modal verbs.
You need to send an email to a teacher explaining why you missed a class. What tone should you adopt, and why?
A respectful and apologetic tone because you are addressing someone in a position of authority and need to take responsibility for your absence.
What do I write in an email introduction?
Start with an appropriate salutation or greeting followed by a paragraph to introduce self/ topic or a short explanation on why you are writing the email.
The email is lengthy without clear organization, making it difficult for the recipient to grasp the key points.
Long email with poorly organised paragraphs.
In formal writing, using phrases like:
______, _________ and _______ can soften the tone and make it more polite.
Any politeness markers such as:
"please"
"thank you"
"I appreciate"
When addressing a complaint to a seller about poor customer service, what tone should you avoid?
Aggressive or confrontational tone.
What do I write in my email body paragraphs?
Describe the situation or provide context followed by another paragraph that addresses the specific purpose of the email eg. request/ suggest/ provide solution/ give feedback/ apologise etc.
Failing to use proper greetings, sign-offs, or formatting, which can come across as rude or careless
Ignoring email etiquette.
Instead of writing, "It portrayed her in a bad light", change it to ______________________________.
It portrayed her unfavourably.
You are sending a text to a CCA acquaintance to share some disappointing news. What tone would be appropriate, and why?
A sympathetic and honest tone because you are sharing news that may be difficult to receive. You need to express your feelings clearly and also provide some comfort or support if necessary.