Supportal
True or False? Supportal is used to check profile history, send offers, and search transactions.
True
True or False? You can edit a birthday date once it has been entered.
FALSE (Except Leap Year)
True or False? The subtotal determines how many points a customer receives for a missed transaction.
True
True or False? Guests can send points to other guests.
FALSE
True or false? The guest can edit everything in their profile.
FALSE (Guest cannot edit their birthdays once entered)
What are the ways to look up a customer in supportal?
CFA ID, Phone number, Email, Name, Loyalty number/Mobile pay ID
Where can you find when the customer added their birth date?
Profile History
What 3 filters do you need to locate the missed transaction?
*Location number, *transaction date, order number, last 4 of card used, card type, day part, guest name, loyalty ID, or order total
How many points is a CFA Chicken sandwich?
600
What is the one question you ask when it comes to Doordash CARES cases?
Has Doordash refunded the order?
Where can you find DoorDash Orders?
Mobile Ordering, Third Party, Look for DoorDash
What are the 4 tiers statuses in order? (From lowest to highest)
CFA One, Silver, Red, Signature
How many days is too late to add a missed transaction to an account?
30 Days
What is the tier status anniversary date?
12/31
Who should the customer contact about market level rewards?
The restaurant
Can you send a reward to a non CFA member?
If so, in what instance?
Yes, you can send a CEM survey reward (Chick Fil A/ spicy sandwhich)
When is the latest you can insert your birthday to receive your reward that year?
24 hours before birth date
Once the missed transaction is located, and no account is attached, what is the next step?
Add account using CFA ID
What is the dollar to point ratio for each tier?
One ($1/10 points)
Silver ($1/11 points)
Red ($1/12 points)
Signature ($1/13 points)
How many days before a CEM Survey reward expires?
90 Days
What are the steps of sending a reward via supportal?
Advanced > send offers > corporate recovery > select reward > input customer info > input date delete > cares message > send
What are the 4 birthday treats for each tier?
One- Cookie/brownie
Silver- Choice of small dessert
Red- Choice of sandwich, 8 ct nuggets, or 12 ct nuggets
Signature- Choice of entrée
When would adding missed transactions via “Add Dollar Spend” be used?
When you are unable to add the account to the transaction due to exceeded 30-day limit OR if points ledger does not accurately reflect
How many (total) points does it take to reach Signature tier status?
15,000
What did Todd exclaim the first week of work?
"Err on the side of ..."
Generosity