UCM
What do you do if someone name is spelled wrong on an account
Submit a misspelled name ticket in account management
How long does a Spectrum Email stay active after disconnection
60 days ( how 4206)
What instrument does Dakota play ?
Guitar
Maddie is certified to run?
Forklift
Xavier is
OSHA certified
What needs to be done to issue A refund customer on a account
Solutions is the only department who can remove services, except
When there is already a pending order on the account billing can remove a service then
Krista Collects
Frog Items
Morgan is a big reader, Roughly how many books has she read this year
50
Patrick worked as a ... from 20 to 24 years old
STNA
How long does it take to resolve a account takeover ticket
3-5 business days
Every department can apply a credit except ?
Sales
Lynn is from
East Palestine
Trudy's first pet was a .... named Blossum
Skunk
Krista got certified in...
Medical insurance billing and coding
Customer has an account with a credited balance, customer wanting to have the balance moved over to an active account, how do you move the balance?
Balance transfer
Login/Password Support
internet repair ( unless trained to assist)
Staci Collects
Stitch mugs even though i dont drink coffee
Adam has a very large collection of?
Pokémon cards (1000 cards)
Austin is certified too
Run a Forklift
On an account where there is double billing which account do you put the OTL on
Customers Choice
Customer wants to make their residential account a business account how can you help?
Transfer customer to residential to business/ business to residential account conversion
Alex is able to play what instruments? Name atleast 3
Trombone, Baritone, Tuba, Trumpet, French Horn, Bass, Guitar, Uke, Piano
Dakota has a pet what, it is named Sabbath.
Tarantula
Morgan is certified in
Psychology and Music