Compass Culture
What does our 'WHY' represent at Compass?
Our mission - it gives us purpose and direction in everything we do!
What is the first step in the Path of a Patient?
Contact center
Name Compass' 4 Key Initiatives
Optimal Outcomes
Patient & Family Engagement
Continuity & Excellence
Access to Care
What is equity?
Equity: acknowledging that not everyone starts from the same place and shapes resources to make sure that everyone has what they need to succeed
Where can you find Compass’ Policies & SWPs?
Compass Connect Page /share point
Our 'what' are our key initiatives
Explain the difference between PHP and IOP
Answers should touch on length of time, acuity, and purpose!
PHP – full-time treatment program at Compass that runs 6 hours per day 5 days per week for Pts in need of acute symptom stabilization. Symptoms are significantly interfering with daily functioning.
IOP – half-day treatment program that runs 3 hours per day starting at 5 days per week for Pts in need of symptom management and skill development while allowing for work/life/school balance
What question was Optimal Outcomes created to answer?
"How much treatment is enough treatment / how do we know when someone has had enough treatment?"
Identify two ways Compass promotes equity.
DEI celebrations and acknowledgements, equity audits, DEI training, free community CEUs, BIPOC groups, gender-affirming care
Describe a policy / what its purpose is.
Policies are formal principles or rules that answer the ‘what’ and ‘why’, often mandated by law, accreditation, or ethics
What are the 3 main components of our mission?
Compassionate, Science-based, Patient-centered care
Identify 3 ways our key initiatives show up in our path of a patient .
Answers may vary. Access to care, optimal outcomes, patient & family engagement, continuity & excellence
What is the Recovery Curve?
A graph that shows how patients typically improve over the course of treatment.
When giving feedback on language, it is important to consider the following 3 things:
When
Where
How
Describe Standard Work Protocols (SWPs) and what their purpose is.
SWPs provide step-by-step procedure that answers the ‘how’ to implement a policy
'HOW' do we achieve our 'WHY'?
Our 8 Compass values - they guide our actions, decisions, and culture
List at least 3 programs offered at Compass.
Mood and Anxiety
OCD/CA
Trauma
MHSU
MHPI
What is the Zone of Optimal Outcomes?
The section of the recovery curve where a patient will begin to gain the greatest benefit from care; it gives us a starting point for the recommended minimum amount of treatment
Based on our definition in the DEI NET session, how would you describe Cultural Humility?
Understanding, accepting, and respecting group differences; Continuous curiosity, reflection, and learning to actively address injustices and power imbalances
Fill in the blanks: Unlike policies, SWPs can be specific to a s____, s___, or a p____.
Site, state, or program
Name at least 5 of our 8 Compass Values
Patient-centered Care
Teamwork
Connection
Cultural Humility
Innovation
Passion
Agility
Continuous Improvement
What is the name of the principles we use to evaluate patient progress throughout treatment and in preparation for step down?
Compass Care Principles
What is the Road Map to Recovery?
A resource that highlights the most common barriers to staying in treatment with ready to use strategies and engagement ideas
Using the feedback model reviewed in AIL, (name what you heard, ask for clarification, describe the impact, offer an inclusive alternative) how would you provide feedback if your co-worker say “I feel so ADHD today I can barely finish my notes”.
I.e. "When we were in our offices, I heard you say you feel 'so ADHD today'...what did you mean by that?...using that term in such way may make people who have been diagnosed with ADHD feel invalidated...I wonder if next time you can be more specific in how you are feeling at that moment, were you feeling disorganized, overwhelmed, confused?"
Which of the following would be considered a policy, and which would be considered an SWP?
Duty to Warn
Safety Plan
School Refusal
Chart Auditing
Duty to Warn (P)
School Refusal (SWP)
Chart Auditing (P)