Show:
Security
ATM AND NIGHT DROP
DEPOSITS AND CHECK CASHING
OPENING AND CLOSING PROCEDURE
RISK MITIGATION
100
The verifaction process when making or receiving an internal phone call.
What is SOTA?
100
the retained atm cards are stored here
What is dual control
100
Customer does not have to show ID in order to do this at the teller line or through the drive through
What is an on-us check for $100 or less?
100
The most important signal for the 3rd person and beyond at opening?
What is the 2nd signal?
100
These are the Teller Cash Drawer limits.
What is $2000 top and $25000 total?
200
The alarm duress code
What is 93557?
200
you must notate these things when returning a card to the customer
What is check and notate the ID, have customer sign the log and you must intial and date the form
200
Verification Team must be called and authorization # must be documented on check when this is presented.
What are checks cashed or negotiable instruments purchased for $9,900 or more?
200
True/False: It is permissible to disarm all alarms upon 1st person entering branch.
What is False? (All alarms disarmed after 2nd person has safely entered the branch).
200
At end of day, these items need to be secured.
What are Cashiers Checks, money orders, traveler's Checks, all coin and cash, teller work, and cash advance machine?
300
YOu do these things when you leave your station.
What is locking you computer, sucuring all cash, and retaining keys
300
you must do the following things when you receive a tampered night drop bag
What is do not open the bag, contact the customer, log on the back of the night drop form, obtain the customers signature if the customer picks up the bag. Process bag under dual control.
300
The types of items that are considered next-day availability.
What are US Treasury Checks, US Postal money orders, on-us checks, Traveler's Checks, Cashier's checks less than $5000.
300
Non essential paper containing customer information is to be stored here.
What are locked shred bins?
300
You follow these steps to process an item when Argo prompts you with a warning.
What are getting a "2nd set of eyes"?
400
these items need to be completed on the bill of lading.
What is all bag numbers and quantity, the stamp and signed and dated by both parties
400
while processing a night drop bag, you discover there is a difference of 5 dollars or less, you follow this procedure
What is Deposits are processed for the stated amount on the deposit slip. An entry to the GL 876511, Teller Cash Differences account, is processed for the difference. Then you must notate it on the log using The Bag Number, Customer Name, Amount of Difference - This is the difference between the listed and enclosed cash amounts Description of Action Taken
400
Requirements for a "2nd set of eyes" review.
What is a check or negotiable instrument over $2000, appropriate app or rev, emp a number, and initials (circled)?
400
The procedures to be followed if there is a deviation in the opening procedure (signals not in place).
What are call 911, and stay in your vehicle?
400
Steps to be followed when an item containing personal information is found on bank premises.
What are filling out a Dual Control Inventory Record Form, item properly secured in Dual Control, and proper documentation when the item is returned to the customer, sent or destroyed?
500
the location of the emergency procedures, emergency contact list and key customer contact list
What is the operations notebook?
500
You follow these procedures when processing a night drop bag with a cash difference of $100 or more
What is Have another employee verify the deposit. Notify the customer of the adjustment being made, Document the out-of-balance condition on the back of the Commercial Depository/Courier Deposit Log by completing the following fields in the section All Cash Differences, Tampered, and/or Improperly Sealed Bags. Bag Number Customer Name Initials of the 2nd Individual Verifying the Difference of $100 or More Amount of Difference (difference between the listed and enclosed cash amounts) Description of Action Taken
500
This is the 1st step in processing a foreign check.
What is run the deposit item qualifer on Argo?
500
These need to be checked and the logs need to be properly completed on a daily basis, preferably by the ATM teller or opening teller.
What are the cameras and Video Surveillance Logs?
500
This provides Equal Opportunity for every person in the branch, it's location, and who to contact if there are any issues.
What is the Reaffirmation Memo found in Break Room, and contact HR if any questions?