General
What is the ideal Home Networking set up? (double the powents)
Standard Modem - Google Router - Access Point(s)
What is the other term for DHCP IP reservation?
Setting a Static IP address on the chosen device.
True or False: The customer will be successful for the port forwarding process even if they have a gateway?
False
What is the common led light color of the Google WiFi devices if there is a network error?
yellow/orange
Yes or No: Can you split the bands of Google wifi devices (double the points for explanation)
No. The google wifi devices bands work simultaneously. One work around to use the 2.4 band is to create a guest network.
How many access points is the maximum amount per home?
5 access points
What are the 2 kinds of IP addresses? (double the points)
Static and Dynamic
What do we have to set before proceeding with the port forwarding or port opening?
reserve a static IP address on the device
How much obtained speed do we need from the customer's expected speed/bandwith for us to transfer the customer to their ISP?
below 80% of their expected speed/bandwith
Why do we advice our customers to remove any special characters within the wifi name and password?
The SSID and password are both case-sensitive, and if there are special characters or spaces, it might cause connection issues.
What line of numbers do we need to successfully see the issues found on the Google WiFi devices when we open the Logparser tool? (double the points: provide where it is found)
GCD ID - Gnest Admin
What happens when you set a static IP address on a device? (double the points)
that device will have the same IP address every time it disconnects and connects to the home network.
What do we need to ask from the customer for a successful port forwarding process? (double the points: where do we get it?)
Port numbers - manufacturer or ISP
Double points or lose your team's points: Provide 4 trusted websites for running a speed test.
Where do we verify if the customer has successfully changed their dns servers?
Gnest admin
What do we have to ask our customers/isp to enable if the customer is experiencing a Double NAT? (double the points or lose all points if wrong: provide the other name for the answer)
bridge mode - IP bypass
Provide the steps on how to set a static IP address. (double the points or lose all points if wrong)
- GHA
- Wifi tile > Settings
- Advanced Networking
- DHCP IP reservation
- choose device to assign a static IP
- tap text field and enter a static IP address, then save.
What is the term for the process for ipv4 and ipv6? (double the powents)
ipv4: port forwarding
ipv6: port opening
What is the first troubleshooting step we ask our customers to do when experiencing a slow internet speed?
Run a speed test to determine if the issue is with the modem or router.
Where and how do we check how stable the connection of the wifi points are to the router?
GHA - test mesh
What is a Gateway?
ISP device that has both modem and router capabilities or a device that is a modem and router combo.
What happens to the devices with a static IP address if the cx will perform a factory reset on their Google router?
True or False: It's alright to keep all ports open.
False
Double the points or lose all your team's points: Provide 4 materials with high and very high wifi interference.
Concrete & Bulletproof glass (high)
Metal & Mirror (very high)
Provide steps on how to change the DNS settings (Double the points or lose all the points)
GHA > Favorites > Wifi tile ? Network Settings > advanced networking > dns > custom > 8.8.8.8 & 8.8.4.4