Deposit Methods
The deposit method Payz is disabled for customers from which country?
Germany
Name the Head of the VIP Department.
Daniel Borduselu
What is the weekly withdrawal limit for Jackpot Capital?
$5000.
True or False.
Grande Vegas deposit time frame for cashback is 30 days.
False.
Players can claim cashback if the busted deposit was made in the last 60 days.
True or False.
The rebate bonus can only be claimed on Mondays, in the coupon section of the casino.
True.
The deposit method Interac is available to which country?
Also, name the casinos that this method is not available in.
Available for Canadian customers/players only.
Not available in PL and FA casinos.
True or False.
If you're unable to assist a VIP player from Golden Euro and it's during business hours, the player's query can be placed in the VIP room so that they can receive assistance.
False.
Players that require help from Golden Euro Casino should not be routed through the VIP Chat room in Jitsi. For these incidents, please create a a VIP ticket in Jira and assign it to Askiya Corridon if the senior/ supervisor cannot assist.
Name the casinos that allow 2 Bitcoin withdrawals per week.
Fairgo, Pokies Lounge, PlayCroco, Ozwin, UptownPokies
Weekend cashback is calculated on the customer's net cash (deposit amount-withdrawal amount) of the previous weekend.
This statement is true for which casinos?
Uptown Aces and Uptown Pokies
How many languages does Golden Euro support?
Name them.
4
English, German, French, Italian
You have exhausted a lot of energy brainstorming.
Relax by the fireplace and collect 600 points!
How many casinos have their VIP hosts located in the Antigua office?
Name these casinos.
7 casinos.
Grande Vegas, Slotocash, Jackpot Capital, Slotastic, Uptown Aces, Springbok, Golden Euro.
Overnight Express is only available to which countries?
Once processed, what is the general time frame for it to be delivered to a player/customer?
4 - 6 business days.
How many casino can claim cashback ONLY on a Monday?
Name them.
3
Thunderbolt, Uptown Aces, Uptown Pokies
A customer has contacted you from a restricted location but the registered country is not one of the countries listed. Do you:
A) Handle the chat as normal and then create a Jira ticket.
B)Advise the customer they are from a restricted country, close the account and create a Jira ticket.
C) Advise the customer they are from a restricted country and close the account.
A) Handle the chat as normal and then create a Jira ticket.
Name 3 countries that are blocked from using the deposit method MuchBetter.
Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States,
It's the time of giving. Other team gets 800 points
BLOOP.
Which casino allows 3 Bitcoin payouts in a week?
What player class is this suited to?
Ozwin.
VIP-Elite.
Name the casinos that regular cashback CANNOT be added if they have a pending withdrawal/payout.
Golden Euro, Slotastic, Slotocash, Uptown Aces,
Uptown Pokies
How much time must pass before an account (GE) is considered "abandoned"?
If a player wishes to reactivate their abandoned account, what must they do?
5 years.
One time fee of $120 USD will be charged.
What is the minimum amount Australian players can deposit using CashToCode eVoucher in Pokies Lounge and Thunderbolt?
$25 in Pokies Lounge
Australian Players are not allowed to play in Thunderbolt
When a payout is being fast tracked, what department is this request made to?
Who reviews and processes these requests and in what time frame is it done in?
What days can this request be completed?
VIP Team / VIP Ticket
Payments Out Team and done within 24 hours.
Monday - Friday.
In order for a customer to withdraw via the MuchBetter, what must they do?
Which countries are targeted mainly for this method?
Only customers with at least 1 MuchBetter deposit will be able to see the method in the Withdrawal section of the cashier.
Main markets: Canada and Switzerland.
A lump of coal was found.
Christmas is looming. Bah humbug!
-1000 for all teams!
How many free offers can be redeemed consecutively by players in Golden Euro?
Does this include Cashback?
How many free offers can be redeemed consecutively by VIP players in Golden Euro?
2 free offers.
Yes.
5 free offers.