08/26
We should do this after submitting a new bug, until the conversation with CI has ended.
What is "keep the related case open"?
The best way to determine if an item qualifies for a coupon code is with this tool.
What is the Coupon Code tool?
Moving forward, we should no longer use this contact email listed in Internal Notes.
What is Merchant Help?
Moving forward, when working with a vendor to reship an item to a customer, the preferred process is to do this and receive credit from the vendor for the original item(s).
What is create a new $0 order?
The internal name of the new AI-powered shopping assistant being released on 09/30.
What is SAGE?
True or False - We are expected to keep the case open for instances where we are working with CI on a new bug, regardless if the customer responds or not.
What is False?
If a holiday falls on a Wednesday, and a perishable item is purchased on that day, this many business days are added to the ETA.
If we have any situations that we would normally email Merchant Help, we will instead reach out to this email address?
What is productapplicationspecialist@webstaurantstore.com?
We should always do this when reviewing shipment of tracking information on the FedEx site?
What is log into the FedEx account?
True or False - Around 09/24, we will have the option to create multiple tickets at one time in Briefcase?
What is True?
This feature is being slowly rolled out to customers to help them track shipments more easily, especially for large orders.
What is improvements to the View Tracking section to show multiple statuses?
On 06/25, there was an update to how ETAs are displayed for these types of items on the site when shipping ground during holiday weeks.
What are perishable items?
True or False - Briefcase has been re-updated so that you can see the full number of cases grabbed per team, or across all users and teams.
What is True?
On 09/17, these tools were organized that caused the URLs to change.
What are the CS Tools within Admin?
We reach out to this team if we have any questions on unique situations regarding the damage guidelines for stock items.
Who is reverselogisticsresale@webstaurantstore.com?
On 08/20. a change was made to allow these types of subscriptions to be shared by Platinum customers in a Supervisor System.
What are Plus subscriptions?
Items with MAP pricing are not eligible for these types of coupon codes and will now display a notice for the customer if applied.
What are "$ Off Coupon Codes" (such as Plus Essentials code)?
This ticket number was resolved during the week of 09/09, which was associated with Plus Free / Discounted shipping not displaying in the mobile app.
What is ticket number 165540?
When working with a vendor to reship an item to a customer, we should always ensure that these two criteria are met.
What is confirmation for credit for the original item(s), and an IR is created?
This is the amount that Custom Quotes will look into discounts for large quantities of the same item being purchased.
What is $15k?
In the future, when "these" are released to Plus customers, they will also be able to share the Plus subscription across the Supervisor System.
What are Business Suite Tools?
Items with this type of pricing or existing quantity/MAP pricing discounts are generally not eligible for additional coupon discounts because they are already offered at the lowest available price point, however, are still included within promotional deals to highlight the items for customers.
What is "WIN" Pricing?
This ticket number was resolved and was associated with Zip Code Error 72405.
What is ticket number 1640856?
When logged into FedEx, it will automatically log you out after this many hours.
What is 1 hour?
This is the new dollar threshold for the return of (most) damaged/defective items.
What is $300?