Professionalism
It's when you must show up for work!
What is, "on time or early"
this is how often you should keep your notifications on for slack
what is, "whenever you are not off"
this is what you click on in Iris to check a conference guest in
what is, "door access check in"
this is where you can find most up-to-date schedule is located
what is, "by the clock-in computer behind the desk"
A friend comes up to the desk and asks to hangout and this is what you do
what is, "ask them to meet you after your shift (or something similar)?
scenario: you overhear one of your coworkers say that they think slack is pointless, and therefore, don't want to use it
Let's brainstorm some ideas of how you can act!
Each team who contributes gets 50 points!
A guest comes to the desk after business hours and is extremely upset about something and is yelling at you. This is what you do.
what is, "call Graham! You're not paid for this" (or something similar)
*call SCA on call is also appropriate, but they will just call Graham
how you inform staff when you switch a shift with a staff member
what is, "write it on the schedule next to the clock-in computer and email the SCAs, *cc the person who you're switching with*"
*100 PT. BONUS if included
what you do when you are running a little bit late to the desk (which should never happen anyways, but...)
what is, "call the front desk and let whoever is working know"
Take this time to now enter the center desk phone number as a contact in your phone 812-856-4804
the best way to show that you have read a message posted by a coworker
what is, "add an emoji or reaction to the message" (or something similar)
What you do if you make a mistake on a parking pass
what is, "void the physical parking pass and write void on the sheet, then write a new one"
Closing desk operations (5 things)
what is, "log out of both Iris/Nelson and the computer (50pts), close the gates (50 pts), ensure the door is secure (50 pts), forward the phone (100 pts), and call the duty phone to ensure that on-call has answered AND that the phone was properly forwarded (50 pts).
this is how you get ahold of an SCA for a non-urgent matter
what is, "email all three of the SCAs" (never call, text or slack DM questions to an SCA)
the trick you use when a message is important to make sure everyone is notified
what is, "@channel tag the message"
what you do when a NSO parent comes to the desk asking for a room
what is, "check Iris to see if a note is made for a parent, if not call FYE and confirm the parent's name, if in Iris or FYE confirmed, then add new participant and assign room on North first floor" (or something similar)
the procedures for opening desk (6 things)
what is, "clock-in (for live-ins)(50 pts), unforward the phone (100 pts), log into both nelson and Iris (50 pts), check safe for overnight check-outs (50 pts), open both gates (50 pts), turn on the walkie (50 pts)"
*400 points if got all 6 correct
what you do when it is after business hours and you need assistant/don't know what to do
what is, "call SCA on call" (do NOT call SCA personal number)
what is, "start a thread by clicking on the message, then typing a direct response" (or something similar)
how you should respond when a guest says the infamous phrase: "my card isn't working"
what is, "confirm guest's dates for check in/out (100 pts), confirm the card number in Iris (100 pts), ask if the door lights up when attempting to scan into their room (100 pts), if all of these issues are cleared, call SCA on call if after business hours (100 pts)"
*if they get all, then 500 pts
circumstances when package RTS is appropriate
what is, "when you have checked both nelson and Iris to confirm that the patron is not a conference guest, student in summer language, nor a grad/live-in"