Leasing & Marketing
What percent is Willowtree pre-leased?
3.9%
What is the first thing to enter on the virtual opening checklist?
Your Name
On which ring do we answer the phone?
The 2nd ring
How many service requests can a resident submit a month?
However many they need
Where can we find day to day communications with a resident other than email chains?
Salesforce Notes
What is our current occupancy?
86.2%
Used to determine who receives communications for an incident report
IR Matrix
How often should we clear out the CA inbox?
Daily
Average # of days our service requests are open.
4.74
In our furnished floorplans, what is the size of our beds
Full Size
What is our current marketing message?
First 100 to sign get $15 ff their rent?
College Better Take a Tour we're giving awa over 0k in prizes
What building number is addressed to 1855
10
How soon do we need to assist residents who have called the emergency on call number?
Within an hour
Who is our Senior Director of Facilities?
Jon Hammond
When was Willowtree originally built?
1965
What floor plan are we sold out of?
Tower 2x1 C Balcony Unfurnished
We should walk our vacant units every ___ days
60
What core value is specifically put in place for residents who have a bad experience?
(We normally gift them something and it's called.......)
Suprise and delight
In what instance do we give a resident a portable heater for their unit?
If their heat is not working.
How many leasable beds do we have on this property?
849
How many floor plans do we offer?
17
Detailed description of charges or credits remaining on residents' accounts. Typically received after move out
Statement of Deposit or SODAS
What is the timeframe we want to give residents notice prior to entering their unit?
24 hours
What is the requirement for residents to be able to drive a golf cart on the property?
Must complete the ACCU golf cart training
Name 3 ACC Core values