WIMS
What does WIMS stand for?!
What is Work Item Management System
What does FMC stand for?!
What is - Freight Management Console
What type of shipper account is a OutboundAMZL
What is Customer Facing Shipper Account
What should be mentioned at the end of each call?!
What is survey
What needs to be on to receive automated WIMS
What is another name for Task Recommendation?!
What is - Task Recommendation On
What is - ATR
What is a StemLegBobtail (SLBT)
If you see the shipper account OBdedicatedExternalFreight; What would you need to do?!
What is warm transfer to External
What is something should be entered on each VRID you have made adjustments to?!
What is notate
How many seconds do you have to accept the WIM recommendation
What is 30sec.
When looking at the tour what would be the same on the tour and what is different?!
What is the Block/Tour ID
What is the Shipper Accounts/ VRID (Load ID)
What steps are we able to take with a FleetManagementEquipmentRepositioning Shipper account?!
What is cancel
When you are handling a callback request what is the most important thing
What is Quality Vs. Quantity.
What type of callback request shows the drivers information?!
What is a Driver Callback request
What is the difference between the Green checkmark, Solid green arrow, Broken green arrow & Red X
What is.
Checkmark (Completed)
Solid Arrow( Not started)
Broken Arrow (In-transit)
Red X (Cancelled)
What steps are we taking when we see the shipper account OutboundAirShuttle and the load is not ready; departure time has passed.
What is detour, reject, bridge, send for recovery.
When you receive a call from a DDU driver there is not a mech issue; What are the steps you take?!
What is create DDU support case & advise to standby for 15-30min for callback from DDU support team.
What needs to be done to receive credit for the callback request?!
What is notate & continue the WIM
When looking at the tour; How are you able to differentiate the Carriers yard and an amazon site
Provide an example
What is
Carriers Yard (3 letters 2 numbers)
PHX42 or MDW40
Amazon Site (3 letters 1 number)
PHX9 or MDW4
What are the steps when you receive a callback request and the shipper account is ATSLTLAFNationalInbound; It is not a mech. issue.
What is escalate.
Driver reports load not being ready past departure time; what are the steps you take to get driver to next loaded VRID.
What is Remove, Reject, Post in Recovery chat, and Bridge w/ BT.