CF
What does CF stand for?
What is Customer Facing.
What is OTR?
What is - Over the ROAD.
What is the abbreviation for an In transit recovery?
What is - ITR.
How many VRIDS can we resolve during one CB request?
What is - As many as needed as long as they are associated with the same TOUR ID.
If the SHIPPER ACCOUNT is OutboundSSD or OutboundAMZLSameDay what CHIME chatroom should this be submitted to for recovery?
What is - Same-Day Recovery and for additional support ROC chat as well.
When a driver calls and says they OTR with a mechanical container issue what is your procedure?
What is - CEI and OTR.
An ITR goes hand in in with?
What is - OTR.
If the driver says they cannot complete the tour are we immediately rejecting? Explain.
What is - No, because dispatch may be able to swap out the drivers.
Before rejecting a CF load what should we check for if the caller (dispatch or driver) states the load is not ready?
What is SDT (planned yard) and SSP/Outbound Dock?
What is the difference between TD and an OTR?
What is - TD is for carrier yard mechanical and Over the road (away from yard) breakdown.
Should detour a VRID that has a pending ITR?
What is - NO.
When you are handling a callback request what is the most important thing
What is Quality Vs. Quantity.
When a driver calls in says they are taking a 10 hour reset when are they allowed to reset with a CF trailer?
What is - NEVER.
What are the 3 main vendors we will use during a OTR mechanical?
What is - GY, TA, and FN.
If a trailer has a mechanical issue OTR should we still create an ITR?
What is - YES, if the OG driver cannot wait for the unit to be repaired.
When do we take ownership of a DDU?
What is - mechanical.
If a CF load is in transit and the driver breaks down (due to CEL/Engine failure) 5 miles from it's starting location what needs to be created?
What is - ITR, OTR, and a FN for Tow.
When you get a call for a fifth wheel mechanical and the driver says they are unable to detach from a trailer what vendor or tool do we use to assist with detaching?
What is - FN.
Is an ITR needed for a trailer at it's origin site? Explain.
What is - NO, because it is not OTR. Instead we'd detour, reject, and post to recovery if it is a loaded trailer.
If there are back to back MT moves can we merge them?
What is - Yes.