Plans
Phones
Payments
Crm
Others
100

These plans only include data 

Tablet plans 

100

From this iphone we offer service with in H2O 

iphone 7

100

This is a card u get at a store with same value of the plan 

Recharge card/airtime pin 

100

Why did h2o assign a security pin/code to the customer's account? 

To protect them from someone that wants to stole their info or make unauthorized changes. 

100

How do we calculate the expiration date of a plane in H2O?

Day of the payment/activation is day 1, we count 29 more days. 

200

Those plans do not have any extra features like roaming, hot spot or ild, cust must add on if they want that. 

Annual plans 

200

This promo allows the cust to get a free phone 

motorola 5g on the website 

200

These are the credit/debit card we accept 

Visa, Master card, Amex and Discover 

200

What is the purpose of confirming ownership? 

To confirm that the person that calls is the real owner. 

200

Website to check the compatible bands and Sofware in an android phone 

300

The 50off/save50 promo code can only be used with those plans

Unlimited plans 

300

Bands required for an android phone to be compatible in h2o and also the Sofware 

2, 4, 17 or 30 and android 11 or higher 

300

What is auto pay/recharge?

It is a facility that allows the cust to have a recharge automatically every month and get a 10%

300

What status are we allowed to use on an mdn?

Suspend, restore from suspended and resume from cancelled. 
300

How can the Cust get the imei number on his phone? What website we can check the imei and get the exact model? 

By typing on the keypad *#06#, the website is imei.info

400

This plan charges for everything,incoming and outgoing calls/sms.

Pay as u go or minute plan 

400

This promo allows the cust to get a 250 off of the regular price, pls mention the requirements

250 off promo: port in mdn, 60 plan for 24 months with auto pay 

400

What are the payment methods we have available? 

ARC, website, ivr, with a live rep and cash at the store. 

400

What is the top 3 of most important actions that will affect the customer the most? 

MDN change, Rate plan change and Port out info. 

400

How can the cust change the plan on the website? 

Go to bill pay/pay current bill/log in/enter the number/below the current plan is the option to change it, choose the one he/she prefers and change it. 

500

This plan is more many lines(maximun 4, minimun 2) is ideal for family or friends, only 50 or 30 plan qualify

Multi line plan 

500

This is a facility that customers have to get a phone and pay it in installments 

Affirm financing 

500

What do u need to do in order to connect/lock the call to make a payment in CRM? 

First press "recharge" below the exp date, after that u will see the padlock in red, u type slowly on the keypad your lock code #0000# and hear the tone and press again on the padlock and see how it turns green, after that u are ready to get the payment info. 

500

When do we use the option recharge adjustment? 

When the account is expired and it qualifies for an extension and when the cust purchased the wrong airtime pin to recharge the mdn. 

500

What is Multi line plan, how much they pay and until is this promo? 

It is a plan that have 2, 3 or 4 lines, they have the 50 plan all of them and the promo is until Dec 31 2024 so far.